Customer Service Specialist

Oceanographic Mooring Deployment SpecialistThe Oceanographic Mooring Deployment Specialist is a senior technical and operational lead responsible for planning and overseeing oceanographic and metocean buoy deployments, instrumentation workflows, and associated data delivery. The role combines hands-on field leadership with technical decision-making authority across equipment selection, deployment strategies, and data quality assurance, working in close collaboration with project scientists, project managers, and commercial teams.This position serves as CSA's lead specialist for mooring-based metocean operations, providing subject-matter expertise throughout the project lifecycle—from proposal development and operational planning through deployment execution, data processing, and final reporting. The role is accountable for ensuring that field operations and data workflows are scientifically defensible, operationally efficient, safe, and aligned with contractual and client expectations. Domestic and international travel and time at sea are required.Key ResponsibilitiesLead the design, fabrication, deployment, recovery, and lifecycle management of oceanographic and metocean systemsPlan and oversee metocean field operations, including mobilization, deployment, recovery, and demobilizationInstall, calibrate, operate, maintain, and troubleshoot oceanographic and metocean instrumentationProvide senior technical and operational input to commercial proposals, including scope development, equipment selection, logistics planning, schedules, and cost estimates related to buoy systemsOversee data acquisition, post-processing, QA/QC, analysis, and reporting of metocean datasets in collaboration with project scientistsDevelop, implement, and maintain standard operating procedures (SOPs) for field operations, instrumentation, and data workflowsCoordinate with project managers, scientists, and clients to ensure timely delivery of data products that meet contractual, scientific, and quality requirementsEnsure compliance with health, safety, and security requirements, company policies, and client safety standards during all operational activitiesRequired QualificationsDemonstrated experience in the design, fabrication, deployment, and recovery of oceanic metocean mooring systemsFive (5) or more years of experience in metocean or oceanographic operations, including offshore fieldworkStrong knowledge of marine field operations, instrumentation deployment, equipment logistics, and operational risk managementProven ability to lead field activities, make sound operational decisions, and resolve technical challenges in dynamic environmentsDemonstrated attention to data quality, documentation, and QA/QC throughout acquisition and processing workflowsEffective written, verbal, and interpersonal communication skills, with the ability to work independently and in multidisciplinary teamsProficiency with Microsoft Office products (Word, Excel, etc.)Valid driver's license and ability to meet company driving requirementsAbility to obtain and maintain a TWIC cardWillingness and ability to travel domestically and internationally and work at seaStrong commitment to personal and team safety, including completion of required safety training and medical assessmentsDesired QualificationsAdvanced university degree or equivalent technical experience in a STEM-related field (e.g., Oceanography, Meteorology, Geosciences, Earth Engineering, Geomatics, or related discipline)Experience developing or refining operational procedures, field manuals, or SOPs for marine operations or data workflowsExperience supporting proposal development, cost estimation, and technical planning for metocean or oceanographic projectsForeign language skillsDemonstrated ability to work effectively with multinational teams and international clients