Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been in the insurance industry since 2012 and opened my State Farm agency in 2020. Our team includes four full-time employees, one part-time team member, and myself — a group that takes pride in providing outstanding service and building lasting relationships with our customers.

We offer retirement with matching, group life insurance, PTO, and an excellent work-life balance that allows our team to thrive both personally and professionally. I’m also actively involved in the Chamber of Commerce, Kiwanis International, and my church. I believe strongly in giving back to the community we serve.

We make it a priority to foster a supportive, rewarding office environment. We enjoy frequent office meals and treats, and we celebrate wins through generous promotions, bonuses, and other incentives that reward dedication and results.

If you’re looking for a positive, team-oriented workplace that values growth, balance, and purpose — you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Zach Butler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.