Customer Success Manager - Piston
Pear VC
Customer Success Manager
What you will be doing:
- Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
- Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
- Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
- Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
- Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
- Process Improvement: Help shape scalable customer success playbooks as we grow. You'll be in the weeds—and helping pave the road.
- Manage an international remote team
What you should have:
- 2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment
- Experience managing post-sale relationships and driving retention and expansion
- Strong communicator who can connect with operators, owners, and executives alike
- Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)
- Experience of managing a team
- Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals
What we hope you have:
- Experience working with SMBs or in industries like logistics, transportation, or fleet management
- Familiarity with payments, expense tracking, or fraud prevention tools
- Data-savvy—comfortable reading usage trends or digging into account analytics
- Experience managing international remote teams
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager - Piston in Lehi, UT vacancy
- ...Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole... ...global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern...SuggestedCasual workLocal area
Pattern
Lehi, UT2 days ago - ...Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue - fully integrated into systems like ServiceTitan... ...groups Raised $25M+ from Khosla Ventures and YC AI Success Manager - Broccoli AI This is a blend of customer relationship...SuggestedFor contractorsLocal area
Broccoli AI
Lehi, UT2 days ago $52k - $68k
...Customer Success Manager The Customer Success Manager will be responsible for managing customer renewals and will work closely with customers to understand their needs, address challenges, and guide them through a seamless renewal process. The essential functions...SuggestedWork at officeLocal areaImmediate startRemote workWork from homeHome officeFlexible hoursEasyPost
Lehi, UT20 hours ago$135.2k - $234.15k
...The Opportunity We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value...SuggestedTemporary workLocal areaWorldwideAdobe
Lehi, UT1 day ago- ...Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document-dependent work with our award-winning software platform. We drive...SuggestedFull timeWork at officeFlexible hoursShift work
- ...new automation, insight, and scale for customers. Who You Are An emotionally intelligent... ..., self-directed, and skilled at managing multiple high-priority tasks with competing... ...Bring to the Table ~3–5 years in customer success, account management, or a related role (...Full timeWork at officeFlexible hours
- ...ABOUT THIS ROLE LVT is looking for a Technical Success Manager to champion our customers’ technical onboarding and drive successful product trials. Acting as a crucial technical resource, you will partner directly with prospective enterprise clients to configure, optimize...Full timeWork at officeRemote workFlexible hours
Dormont Manufacturing Company
American Fork, UT22 hours ago - ...locations to unlock the value of their customer data and drive unprecedented revenue growth... ..., results-driven, and celebrate shared success ~ GROW : We embrace learning and help... ...The Role As a Customer Success Manager at Boostly, you’ll be the champion for our...Work at officeShift work
- ...to the CSM Director, you will be responsible for managing a mid-market portfolio of accounts, understanding customer needs, and delivering comprehensive engagement... ...solutions. Customer engagement, retention, and success will be your main objectives. You will focus on...Work at officeRemote workOverseasFlexible hours
- ...and thriving processors. You're the trusted guide who takes a customer from "just approved" to fully adopted-and keeps them there. By... ...Hero for This Job: ~2+ years of experience in SaaS customer success, sales, or payments/FinTech-you've worked in a metric-driven environment...For contractors
JobNimbus
Lehi, UT22 days ago - ...a nationwide sales team developing and managing an assigned territory. You will have the... ...or Hematology experience a plus Proven success in product launch and track record of sales... ...key influencers and achieve designated customer interaction expectations with a focus on...Local areaFlexible hours
Syneos Health/ inVentiv Health Commercial LLC
Cedar Hills, UT1 day ago - ...a nationwide sales team developing and managing an assigned territory. You will have the... ...or Hematology experience a plus Proven success in product launch and track record of sales... ...key influencers and achieve designated customer interaction expectations with a focus on...Flexible hours
Syneos Health Inc
Cedar Hills, UT3 days ago $100k
..., weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION PACKAGE OFFERS: UNCAPPED EARNING...Local areaDisability Solutions
Cedar Hills, UT3 days ago$100k - $150k
...one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7... ...businesses and their employees can thrive.Our customers include leading brands from multiple... ...closely with Marketing, Product, and Customer Success teams to align on goals, share feedback,...Hourly payWork at officeLocal areaWorkstream
Lehi, UT2 days ago- ...are viewed each month, fueling relationships for thousands of customers worldwide. Founded by Dr. Manu Kumar (CardMunch, Carta), we’re... ...SaaS or tech sales (SDR, AE, or equivalent) Proven ability to manage a pipeline and close deals Confident presenting to multiple...Remote workWorldwideHome officeFlexible hours
TenOneTen
Lehi, UT2 days ago - ...meaningful work. Whether you're building products, supporting customers, or driving strategy, you'll be surrounded by passionate teammates... ...challenges to advance deals through the sales cycle Manage entire sales process to ensure delivery against performance metrics...Work at officeRemote work
Mx Technologies
Lehi, UT4 days ago - ...capturing direct feedback throughout the customer journey. We believe most revenue... ...executive buyers Collaborate with Program Management team to ensure a seamless customer experience... ...curiosity, integrity, and customer success Qualifications: ~2–5+ years of...
Clozd
Lehi, UT3 hours ago - ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Orem, UT4 days ago - ...Customer Service Supervisor Location: Lehi, UT Employment Type: Full-Time Serenity... ...Hospitality, upscale retail, or service management experience is a genuine advantage those... ...the floor gets loud ~ You measure success by your team's outcomes, not just your own...Full timeShift work
Serenity Healthcare, LLC
Lehi, UT3 days ago - ...Summary We are seeking an organized, motivated, and detail‑oriented Accounting Manager to support financial close operations and improve accounting processes within a fast‑paced and dynamic environment. This role focuses on ensuring accurate financial reporting, maintaining...
Jobsonboard
Lehi, UT3 days ago - ...ESS). We innovate with purpose—providing customers with energy independence through high-... ...Summary The Regulatory & Market Access Lead manages all technical certifications, utility... ...Standard Knowledge Demonstrated success with UL 9540 and UL 1741 SB certifications...
Lion Energy
American Fork, UT21 days ago $55k - $60k
...growth and is seeking a Client Relationship Manager to support an expanding portfolio of... ...delivery, and long-term partnership success as we continue to scale. The Client Relationship... ...management, account management, customer success, or a similar client-facing role...Full timeContract workLocal areaRemote workECOBRITE SERVICES LLC
Lehi, UT3 days ago- ...call center leaders who know how to coach teams, manage performance metrics, and create calm, professional customer experiences — no healthcare background required.... ...Employer. Employment is contingent upon successful completion of a background check and drug screening...Full time
Serenity Mental Health Centers
Lehi, UT2 days ago - ...you! We are seeking a talented and driven Marketing Operations Manager to join our team. This role will play a crucial part in... ...ad hoc strategic analysis that enables the marketing team to successfully meet objectives. What you will be doing: Partner with marketing...Temporary workSummer holidayLocal areaRemote workWeekend work
Podium
Lehi, UT1 day ago - ...and accessible. We foster a supportive environment where your success is celebrated, and your contributions are valued. If you have... ...explaining benefits and coverage options clearly. Develop customized insurance proposals tailored to individual client circumstances...Work at officeWork from home
Heppner Group - UT
Lehi, UT19 days ago - ...ability to foster well‑balanced sales and patient centric outcomes. Manage full‑cycle talent processes, including hiring, training,... .... Experience in WFM (RTA and Forecasting). Build and scale the Customer Care function as the organization continues rapid expansion across...Bi-weekly payFlexible hours
Serenity Mental Health Centers
Lehi, UT2 days ago $15 - $18.69 per hour
...instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing... ...remain free. Hiring Qualifications Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented...Hourly payMinimum wageFull timeTemporary workFlexible hoursShift workAfternoon shiftBanfield
American Fork, UT1 day ago- ...products. We emphasize creativity and deliver results! Position: Customer Care Manager We're looking for an expert who thrives in a team-oriented... ...culture, optimize workflows, and drive cross-functional success by collaborating with other departments to maintain the industry...Full timeWorldwideShift work
Riley Blake Designs
Lehi, UT1 day ago $88k - $121k
...design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of... ...all times, at all levels. Performs regular customer visits. # Manages, coaches and directs all customer engineers in his/her district...Full timeRelocationApplied Materials
Lehi, UT1 day ago- ...and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling... ...deals and lead complex negotiations. Develop, track, and manage sales forecasts, goals, and key performance metrics. Ensure...Temporary workSummer holidayWork at officeLocal areaWeekend work
Podium
Lehi, UT4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager - Piston. Be the first to apply!
Related searches