MyChart Epic Senior Analyst

Title: Senior Epic Analyst Department: Information Technology/Health Information Management Reports To: Epic Team Manager Summary The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements. Responsibilities Provide end‑user support, analyze and diagnose system problems, identify root cause, and then solve the problem or escalate issues to other appropriate IT staff when outside area of responsibility or expertise. Partner with vendor to troubleshoot and resolve system problems, to improve product performance and usability. Provide vendor with recommendations for system improvements. Address technical issues that occur during installation and maintenance activities. Design, implement, and support applications while ensuring ongoing optimization and performance. Translate technical requirements into development specifications and provide product management support. Evaluate and document system updates, upgrades, and their impacts in collaboration with analysts and end users. Participate in system implementations, upgrades, and continuous improvement initiatives. Conduct system testing, validation, and quality assurance to ensure compliance and optimal system performance. Develop and maintain documentation, including build specifications, test scripts, and training materials, including the delivery of training when necessary. Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems. Partner with clinical staff and IT teams, to ensure workstations, printers, scanners, mobile devices, and other peripherals are aligned with the functional and compatibility requirements of Epic applications. Strategically lead and collaborate on cross‑functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows, and optimal system performance. Maintain vendor certifications required to support the analyst's application areas of responsibility. Support system integrations and interoperability efforts with other third‑party applications and interfaces. Assist with after‑hour activities such as go‑lives, upgrades, downtimes, and other special projects as needed. Scope and Level Guidelines: Demonstrates comprehensive knowledge and mastery of advanced concepts, practices, and procedures within a specialized field. Applies this expertise to innovate and drive improvements. Complexity: Duties and tasks are highly varied and complex, often involving significant responsibility. Procedures, methods, and techniques to carry out work are not well defined, requiring sophisticated analysis and strategic thinking. Decision Making: Exercises substantial discretion in making critical decisions. Decisions and recommendations are made after thorough analysis, leveraging independent judgment and ingenuity. Handles complex and high‑impact decisions autonomously, escalating only the most critical issues to senior leadership. Communication: Communicates complex and interpretive information effectively across all levels of the organization, including team members, peers, management, clients, and the public. Utilizes discretion and independent judgment in information exchange, gathering, and presentation. Provides guidance and leadership in communication strategies. Adaptability/Flexibility: Demonstrates exceptional flexibility and adaptability in response to evolving business needs and changing environments. Proactively anticipates and addresses challenges. Critical Thinking: Exhibits a high level of open‑mindedness and analytical skills, examining ideas and concepts from multiple perspectives to drive innovative solutions. Dependability: Takes ownership of work activities with a commitment to accuracy, efficiency, and timely completion. Sets a standard for reliability and accountability within the team. Initiative: Recognizes and undertakes assignments or tasks that need to be completed, actively seeks out additional responsibilities, and supports others in achieving their goals. Qualifications Education: Bachelor’s degree is required or equivalent experience. Experience: Minimum of three (3) years of related experience is required. Equivalency: Combination of post‑high‑school education, job‑related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements. Certification(s): MyChart, Optional: EpicCare Ambulatory certification. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $83,430.00 - $222,480.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Equity in Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr