Client Service Coordinator

Client Service Coordinator

The Department of Public Health & Human Services is seeking to fill 10 Modified Client Service Coordinator positions at various locations statewide. Applicants may indicate their preferred work location(s) during the application process. These 10 new modified positions are grant funded. It is funded through June 30, 2027. After this date, the position may be funded permanently or may be subject to a reduction in force (RIF).

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients, advises of available assistance and timely processes applications/benefits or advises of further documentation required. This position also interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast-paced customer service environment.

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Knowledge of public assistance programs and eligibility requirements. Knowledge of customer service principles, practices, and positive public relations. Detail oriented, time management, and multitasking skills. Ability to adhere to confidentiality and proper release of information. Meet minimum qualifications: Associate's degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc. OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards. OR related bachelor's degree and 2 years job related experience.

Salary: $29.30 Hourly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings: 10

Employee Status: Regular

Schedule: Full-Time

Job Type: Standard

Shift: Day Job

Travel: Yes, 5 % of the Time

Primary Location: Helena

Other Locations: Hardin, Billings, Missoula, Miles City, Kalispell, Polson, Lewistown, Havre, Lame Deer, Wolf Point, Glasgow, Anaconda, Butte, Hamilton, Libby, Bozeman, Great Falls

Agency: Department of Public Health & Human Services Union: Montana Federation of Public Employees