SUPERVISORY MEDICAL SUPPORT ASSISTANT

Medical Support Assistant

Major duties include, but are not limited to:

• Monitors personnel assignments, work distribution and work performance to assure adequate service is being provided and work is properly distributed to accomplish the workload.
• Independently carries out a wide variety of tasks involving atypical problems or complex situations.
• Advises Lead MSA of requirements for on the job training for new MSAs.
• Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
• Coordinating schedules and assignments with RN Managers/Assistant RN Managers and adjusting as needed. Serves on Medical Center committees as needed, and prepare various reports in area of expertise.
• Assures that all supervised staff receives all required annual training. The incumbent is responsible for the competencies for all supervised staff.
• Plans and/or coordinates a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis.
• Ensure adequate leave coordination to avoid inability to properly respond to the needs of the service.
• Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• All appointments will be made with the patient's input, either in person or by phone. Schedule appointments accurately and in a timely manner.
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames.
• Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised in conjunction.
• Daily review of active/pending consults and Audio CARE communications for accuracy and disposition.
• Incumbent(s) will rotate this to assure all MSA staff is in attendance and understand the process.
• Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Important interfaces and collaborations also occur with all clinical staff in Specialty & Diagnostics, as well as, with staff outside the service line.

Work Schedule: Full-Time, Monday through Friday, 8:00AM to 4:30 PM (Tour may be subject to change based on needs of the facility)

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Authorized

Virtual: This is not a virtual position.

Functional Statement #: 00000

Permanent Change of Station (PCS): Not Authorized.

PCS Appraised Value Offer (AVO): Not Authorized.