Operations Support Engineer

Job Types: Full-time, Contract. Pay: $63,911.09 - $138,529.13 per year. Work Location: In person. What you will be doing as an Operations Support Engineer Execute Regression and New Feature test cases in a live production pre-GA environment Work as part of a project team to gain customer GA acceptance of new software and hardware products Provide in-depth technical log analysis, check network configuration, and support customer as needed Be knowledgeable on 4G and/or 5G 3GPP technologies Work in the Company’s System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting, and investigating poor performance related issues Be strong on customer support as well as data analysis of logs and PCAPs Drive resolution with other Engineering teams on an open ticket Provide 24/7 on-call support for commercial network outages and network performance issues; also provide technical reviews and support to customers Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage) Resolve high severity issues (SEV1 & SEV2) to meet the agreed SLA requirements – 2nd level incident analysis What you will bring to the table as an Operations Support Engineer Maintain a schedule for test case execution to meet launch dates Train, provide guidance and support to other team members on new projects, processes, etc. as needed Familiar with RLC/MAC layer, different types of control and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts Develop tools and scripts to automate tasks on OSS and eNBs to aid with investigation as needed Have experience with wireless network architecture, protocols, RF optimization and standards Review various Engineering MOPs and identify missing steps or issues Proactively perform data audit, SW/FW audit, and health check of the OSS if needed Collect logs and perform log analysis for discussions with Tier3 and HQ on various issues Benefits Competitive salary Health, Dental and Vision Benefits Short/Long Term Disability and Critical Care/Illness Protection Life Insurance and Retirement Plans Employee Assistance Program Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. #J-18808-Ljbffr Kelly Services