Sr Mgr, Field Service Regional Manager

Senior Manager, End User Services

This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the RTX entities around the world. This position reports to the Associate Director, End User Services. The successful candidate will demonstrate exceptional organizational, leadership, customer service, vendor management, and communication skills. This role requires proven experience leading regional field service delivery teams and overseeing the execution of enterprise-scale infrastructure projects across diverse technologies. The Senior Manager will drive operational excellence, manage strategic vendor relationships, and ensure consistent service delivery aligned with business objectives. A strong working knowledge of Microsoft operating systems, Active Directory, network printing, end user computing technologies, and supporting shop floor computing.

Manage a team of highly skilled individual contributors

Vendor management

Identify and plan End User Services projects to support strategic and operational requirements

Deploy world class technology and streamlined processes to enhance RTX digital environment

Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure

Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades

Work with managed service providers and coordinate with the Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements

Manage RTX driven infrastructure projects and lead the company's participation in relevant Passport reviews and planning activities

Typically requires a University Degree or equivalent experience and 10+ years of relevant experience, or an Advanced Degree and 7+ years of relevant experience.

7+ years of experience managing IT projects and support for shop floor computing

7+ years of managing an End User Services environment

Demonstrated proficiency in IT areas of analytical thinking and innovation

Demonstrated leadership and collaboration skills, and the ability to succeed in a fast-paced environment

Demonstrated strong technical aptitude, project management, and communication skills

Experience and background working with large teams to define and execute IT projects

Demonstrated experience working with managed service delivery partners to deliver the expected business outcomes

Industry accreditations are Preferred (ITIL)

Excellent written and oral communication skills

Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders

Able to independently influence and resolve conflicts with others