Service Manager

Dream Live Prosper Communities is on the lookout for a proactive, proficient, and driven expert to take on the role of Service Manager. As a leader of our talented service department, you will play a pivotal role in ensuring resident satisfaction by overseeing timely work order completion, maintaining systems to peak standards, and managing community maintenance and inventory with precision. We are seeking a dependable leader and self-starter with a strong background in implementing preventive maintenance and overseeing vendor partnerships. Candidates should possess comprehensive technical knowledge in areas such as HVAC, plumbing, electrical systems, appliance repair, and pool upkeep. About this opportunity: Position type: Full-time This job requires a flexible schedule with varied work hours that may include weekends. What we are looking for in a Service Manager: HVAC Certified Lease-Up Experience a Must Proven experience as an HVAC Service Manager or a similar role Strong knowledge of HVAC systems, components, and controls Leadership and team management skills with a focus on collaboration Excellent problem-solving and decision-making abilities Familiarity with budgeting and cost control principles Practical communication skills for interactions with team members, vendors, and residents Relevant certifications and licenses in HVAC systems Familiarity with property management operations is a plus Valid driver's license, clean driving record, and a reliable vehicle for everyday work assignments and on‑call rotation Basic tools own access Ability to lift 50+ lbs and walk multiple flights of stairs daily Strong customer service skills and a can‑do attitude What you will do as a Service Manager: Provide impeccable service to residents Craft cost‑saving initiatives and manage budgets effectively Respond to resident requests within 24 hours Guide the maintenance team’s hours, focus, and on‑call schedule Lead by example, providing mentorship and coaching Prepare vacant apartments for move‑ins, ensuring top‑notch repairs and replacements Perform multi‑skilled tasks ranging from painting and electrical work to HVAC and pool maintenance Keep grounds pristine, promptly address emergencies, and identify property hazards Nurture relationships with service providers, overseeing vendors and supplies Maintain a well‑stocked maintenance shop without unnecessary spending Uphold loss prevention initiatives and manage the operational expense maintenance budget Streamline purchasing through Appfolio, ensuring cost‑effective acquisitions Lead from the front, performing technician and groundskeeper duties Efficiently schedule vacancies for 5‑day turns Assign service requests to qualified personnel for a 24‑hour turnaround Manage security deposit dispositions and attend required meetings Benefits and Perks: PTO Health/dental/vision/life insurance 401(k) matching Learning and educational incentives Volunteer Time Off Well‑being programs Company events Self‑improvement / productivity tools The satisfaction of making a difference Equal Opportunity Employer: DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at View email address on click.appcast.io. Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy. #J-18808-Ljbffr