Insurance Customer Service Specialist

Job Description Are you someone who finds genuine satisfaction in helping others and has a knack for clear communication? EIG Insurance Center in Wichita, Kansas, is looking for a bright and energetic Insurance Customer Service Specialist to join our dedicated team. We believe that exceptional customer service is the cornerstone of our business, and we're committed to fostering a supportive and positive environment where you can truly make a difference. In this role, you'll be the friendly voice and helpful guide for our valued clients, assisting them with their insurance needs, answering their questions, and ensuring they feel confident and secure with their coverage. We pride ourselves on building lasting relationships with our community, and you'll be an essential part of that mission. If you're ready to bring your positive attitude and customer-centric approach to a role where you're truly appreciated, we encourage you to apply and become a key player at EIG Insurance Center. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance 401K with matching Flexible Schedule Mon-Fri Schedule Career Growth Opportunities Incentive Plans for Licensed Roles Responsibilities Provide outstanding customer service and follow-ups Support sales efforts Maintain strong client relationships and retention Present insurance options based on client needs Answer phones/help walk ins Underwriting notices - adding/removing drivers, discussing inspection issues Provide proof of insurance Payments (process as well as calling to collect past due payments) Responding to emails Data entry in EZlinx - CRM Welcome Calls - welcome new clients to agency, review newly written policies Return mail/mail needing addressed Auditing new business for completion/compliance Opportunity for advancement - moving up to Account Manager or Claims Specialist Requirements Kansas Property & Casualty License (Required) Claim Experience (Preferred) Strong communication and customer service skills Positive, self-motivated, and detail-oriented Ability to multi-task in a fast-paced environment Spanish speaking is a plus #J-18808-Ljbffr