Service Dispatch Coordinator

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.JOB SUMMARY:Partner with and dispatch field service technicians to resolve customers’ service issues as quickly as possible.Create service work orders and dispatch/schedule field service technicians to service equipment and resolve issues on site.Following the company dispatch priority policy and strong communication skills are paramount to the success of the entire service organization.ESSENTIAL FUNCTIONS / DUTIES & RESPONSIBILITIES:Attend company provided training classes as required.Dispatch Field Service Technicians/Assign calls per company policy.Monitoring Field Service routes, and seeking out route optimizations where possible.Promptly handle incoming ticket requests and emails to service issues, internally and externally.Identify and recommend efficiency improvements.Operate as a team player, establish and maintain good communication with assigned Field service technicians.Provide coverage for other zones when needed.Perform other related duties as assigned.Manage assigned territory to meet service goals (expectations).Other related duties as assigned.REQUIREMENTS: (Education, Experience, Skills, Abilities)High School Degree / GED, Associate’s Degree preferred1+ year experience in a professional position, previous call center experience a plus.Ability to work non-standard shift/hours which include nights and weekends.Proficient with Microsoft Office Suite or relevant systems.Operate within the corporate policy guidelines and business practices.Results oriented and demonstrated strong sense of urgency.Excellent communication skills, written/verbal with internal and external contacts.Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.Ability to adapt to change in the workplace or assignment of duties.Join a company where your contributions directly pay off.We believe in sharing success with our employees, which is why our benefits are designed to invest in you—now and in the future:Generous Profit‑Sharing Bonus — share directly in the company’s success and reap the rewards of what we build togetherCompetitive Medical, Dental & Vision coverageCompany‑paid Life Insurance & Short‑Term DisabilityPaid Holidays and PTOMedical Deductible Reimbursement & Wellness Benefit Programs401(k) with Company MatchPHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.The Team Member may occasionally be required to lift and/or move office materials and supplies, typically not exceeding 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.WORK ENVIRONMENT:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and other office equipment.This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm, with occasional overtime as business needs require.OTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.REQUIREMENTS: (Education, Experience, Skills, Abilities)High School Degree / GED, Associate’s Degree preferred1+ year experience in a professional position, previous call center experience a plus.Ability to work non-standard shift/hours which include nights and weekends.Proficient with Microsoft Office Suite or relevant systems.Operate within the corporate policy guidelines and business practices.Results oriented and demonstrated strong sense of urgency.Excellent communication skills, written/verbal with internal and external contacts.Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.Ability to adapt to change in the workplace or assignment of duties.PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.The Team Member is occasionally required to lift and/or move 10 pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc.This is a full-time position. Days and hours or work are Monday through Friday, 8:00 am to 5:00 pm, occasional overtime required. Required to work nights and weekends as needed.OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr