Insurance Benefits Advocate

Job Information Job ID: 25378 Pay Rate: $29 Per Hour Location: Onsite in Tacoma, WA Employment Type: Direct Hire Schedule: Monday – Friday, 8 AM – 5 PM Job Summary Our client helps provide trusted insurance solutions for individuals and families. With over 50 years of experience practicing as a group benefits brokerage in Washington, our client prides itself on its expert level of knowledge when it comes to the local insurance market. Committed to excellence and quality care, our client is dedicated to becoming a source of expertise and reliability in the insurance industry. Essential Duties & Responsibilities Serve as a trusted resource for employees by responding to questions regarding coverage, billing, eligibility, and benefits administration with clarity, empathy, and timely follow-through. Process enrollments, terminations, and benefit changes accurately and within required timelines to ensure seamless transitions. Support employer groups with required documentation and paperwork to establish and maintain benefit plans. Partner with insurance carriers to troubleshoot and resolve coverage, claims, and billing issues impacting employees and their families. Maintain accurate and up-to-date records in Salesforce and other internal systems to ensure data integrity and service continuity. Assist in preparing and completing compliance documentation to support ongoing plan administration and regulatory requirements. Deliver a high-touch, client-centered experience that reinforces trust, reliability, and proactive service. Other duties as assigned Qualifications 1–2 years of experience in employee benefits, insurance, healthcare, HR, or a related field. Valid Life & Disability Insurance license, or willingness to obtain prior to employment. Proficiency in Microsoft Office Suite, particularly Excel and Outlook. Experience with Salesforce or other CRM systems preferred. Strong ability to explain complex information clearly and effectively to diverse audiences. Highly organized and proactive, with strong attention to detail and deadline management skills. Tech-savvy and comfortable navigating digital platforms and performing accurate data entry. Ability to remain calm and professional in high-volume, deadline-driven environments, especially during peak season (October–February). Flexible, adaptable, and collaborative team player. Willingness and ability to work extended hours during peak season as needed. Benefits Offered by Our Client Medical, Dental, and Vision Insurance Paid Time Off Paid Holidays Sick Time Retirement Plan Training and Advancement Opportunities Employment Process As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. Equal Opportunity Employer Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. #J-18808-Ljbffr Parker Staffing Services, LLC