IT Operations Specialist

Life-Work Balance. Love your job and work from home. Surround yourself with others who strive for exceptional results. Never be asked to return to the “office” again. We’ve been a remote-only business since we started back in 1999. Choice Property Resources is a well-established, business-to-business professional services firm in growth mode. The IT Operations Specialist plays a critical role in supporting company operations by managing a diverse range of systems and projects. This position requires strong organizational skills and the ability to thrive in a fast-paced environment. The ideal candidate will demonstrate strong proficiency in Microsoft Excel, a solid foundation in IT systems and software, and a genuine interest in technology, a proactive approach to troubleshooting and a commitment to delivering exceptional technical services to your coworkers are essential for success in this role. Experience with Salesforce is highly desirable. You are a dynamic candidate who is a highly motivated, self-starter with strong communication skills. You can prioritize and manage multiple projects efficiently without close supervision. You intuitively understand and use technology, including cloud-based software and computer hardware. You have solid work experience yet would describe yourself as trainable and coachable. Aside from the opportunity to grow the range of skills you’ll develop, the volume of assignments and the types of projects on which you’ll work, you will be placed in the ideal environment for personal growth as well. Success in this position will have a positive impact on Choice Property Resources. You will receive support that will enable you to reach your goals. This person will work from a home office in the Traverse City, Michigan area and have the ability to travel up to 5% of the time for staff and client/vendor meetings. Note: This is a fully - remote role and is open to individuals who reside in the Traverse City, Michigan area. To work from home, you do need a dedicated workspace that is free from distractions and background noise. Ability to meet in-person occasionally. Choice Property Resources has over 25 years of experience representing multifamily properties with telecom and other service contracts. We are a successful organization in growth mode—a seven-time winner of the Columbus Business First Fast 50. Check us out at . Choice Property Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. What You Will Do You will specialize in managing various tasks and projects that assist and support the success and efficiency of our staff. Duties includes and is not limited to the following: Execute routine IT tasks assigned for new hires, including coordinating system setup, account provisioning, and documentation. Manage hardware and equipment purchases, shipping and master inventory control list. Make recommendations on improving processes in this position. Assist with onboarding processes and ensure new employees have access to required tools and platforms. Maintain and monitor system performance and integrity across platforms. Support the department’s operational workflows and contribute to process improvements. Support the Director of IT, including with Salesforce. Other duties as assigned. Who You Are You are comfortable with maintaining detailed reports and ledgers and importing/exporting data. You have a thirst for learning and innovation. This is a fast-paced environment where processes change and evolve. You are personable, professional, and responsive. You’ll be dealing with team members of all levels, and your behavior reflects on the company. You can think critically and prioritize effectively. You are flexible and adaptable. Priorities will shift frequently, and you’ll need to be ready to refocus efforts while balancing lower priority tasks. You are the most organized person on the team. You plan everything down to the minute and nothing falls through the cracks. You have that “figure it out factor” and the ability to work out solutions. What You Need to Have Highly motivated, self-starter, a skillful communicator, and comfortable working without close supervision Strong figure it out factor Detail oriented Solid organizational and task management skills Effectively work and prioritize among multiple projects Flexibility to take on new and different assignments as they arise or as demand dictates Successful experience in any of the following areas will help set you apart from other candidates: Managing computer inventory and onboarding readiness Salesforce Administration experience Data migration / data management Systems integrations Management of outside service providers Experience managing hardware and/or supporting remote workers (WFH) Experience with multifamily, real estate development, telecom, construction, property management, training or professional services a plus, but not required Expectations Focus for being organized, detail oriented and meeting deadlines. Prioritizing projects and communicating priorities and timelines. Focus on top priorities, one at a time. Implementing and offering improvements to Choice systems. On-going willingness and openness to change and improve. Contribute to company's growing culture of sales and accountability. Consistent use of Salesforce. Continuing to grow yourself professionally and personally. Be a self-starter and act with urgency. Honesty. Professional, pleasant and productive behavior. Bring forward new ideas. Maximum use of technology, including company provided AI. What We Offer Work from home Competitive salary Incentive pay 401(k) Plan Company match up to 4% Eligible after six months Health, dental, and vision insurance Company paid long-term and short-term disability insurance Company paid life insurance Paid Time Off: 27 paid days off in a full year: 12 paid holidays annually 15 days of PTO per year to start Two volunteer days paid per year Mileage reimbursement Professional development opportunities Friendly and supportive work environment Company provides laptop, docking station with full size monitors, keyboard, mouse, printer, webcam, etc. What Employee Provides Employee provides a dedicated workspace with a desk at home free from distractions and background noise. If needed due to cellular coverage issues: Residential grade landline phone for work calls High Speed Internet Connection with a minimum speed of 100 Mbps download / 20 Mbps upload. 1/2026