Operations Associate

Job Description

Job Description

PINNACLE REAL ESTATE ADVISORS

Operations Associate

Full-time, in-office position

Location: 1 North Broadway, Suite A300, Denver, CO 80203

Reports to: Director of Operations

Schedule: Full-time, on-site (Monday through Friday)

About the role

Pinnacle Real Estate Advisors is the top locally and privately owned commercial real estate brokerage firm in Colorado. We are seeking a hardworking, trustworthy, and highly organized Operations Associate to serve as the welcoming face of our office and the operational backbone of our front of house. This individual is a member of the Leadership Team, actively participating in helping the company achieve its long-term goals.

This is a fast-paced, multifaceted role for someone with a genuine can-do attitude, the ability to learn quickly, and the adaptability to thrive in a demanding and changing environment. Strong multitasking skills are essential.

Key responsibilities

Front desk and reception

•    Maintain and improve the policies that support our “Wow Factor” mission, impressing current and prospective clients from the moment they arrive.

•    Answer telephones promptly and field calls accordingly; respond to or transfer voicemails.

•    Greet and welcome visitors.

•    Receive and sort incoming mail and deliveries; prepare mail, FedEx, and courier packages for pickup.

•    Keep the reception area, kitchen, conference rooms, supply rooms, and work rooms clean and fully stocked throughout the day.

Office operations and inventory

•    Manage inventory of all office supplies and company branded swag (pens, letterhead, and similar items); process reorders as needed.

•    Assist staff and brokers with printing labels, binding, copying, filing, and scanning.

•    Work closely with the Director of Operations and Senior Leadership with scheduling and appointment needs in Outlook Calendar.

•    Maintain the company calendar for meetings, presentations, company outings, and conference room usage.

•    Coordinate company sign orders, including ordering, tracking, installation and removal requests, and communication with sign vendors and brokers.

•    Communicate internal and external building issues to the property management company, and route IT, computer, and phone issues to the respective vendors.

•    Register brokers and staff for award luncheons, presentations, and continuing education classes.

Events and culture

•    Coordinate office events, happy hours, lunches, and parties.

Marketing and cross-department support

•    This individual is a member of the Leadership Team, actively participating in helping the company achieve its long-term goals. Working closely with the Director of Operations, President, and senior leadership, this individual helps plan and execute company initiatives.

•    Create and distribute company email marketing campaigns, including maintaining contact lists, formatting communications, and scheduling deployment.

•    Support the Marketing, Accounting and Research departments as needed.

Other

•    Act as company notary, or obtain a Notary License within 30 days of start date (paid for by the company).

Qualifications

•    Well-versed in Microsoft Office, particularly Outlook, Word, and Excel.

•    Experience with, or the ability to quickly learn, Adobe Creative Suite and email marketing software.

•    Comfort learning and supporting new technology platforms.

•    Excellent verbal and written communication skills.

•    Strong attention to detail and well-developed, professional interpersonal skills.

•    A reliable team player who interacts effectively with people and balances multiple priorities.

•    Understanding of and commitment to client satisfaction.

Why you’ll love working here

•    Established and stable: a respected Colorado brokerage celebrating its 20th year in 2026.

•    A tight-knit, social team, with regular happy hours, team lunches, company parties, and industry events, and in this role you help create that culture rather than just attend it.

•    Room to grow: we promote from within, and cross-training across operations, marketing, research and accounting helps you build a broad, marketable skill set and step into your next role.

•    Regular feedback and development conversations, so you always know where you stand and where you are headed.

•    A well-run, organized company where your role and priorities are clear and your voice counts.

•    Real investment in your development, including continuing education and a company-paid notary license.

Compensation and benefits

•    Competitive base salary between $40,000 and $52,000, with offers based on the candidate’s qualifications.

•    All-purpose PTO plan.

•    Medical, dental, vision and long term disability insurance

•    401(k) plan with employer contributions.