Bilingual Customer Experience Generalist

Job Description

Job Description

Do you enjoy helping people, solving problems, and delivering outstanding customer service? Big Dan's Car Wash is looking for a friendly, detail-oriented, bilingual Customer Experience Generalist to join our team. In this role, you'll be the first point of contact for our customers, helping them with membership questions, account updates, billing concerns, and ensuring they have an exceptional experience with Big Dan's.

If you thrive in a fast-paced environment, communicate with confidence, and enjoy turning customer concerns into positive experiences, we'd love to meet you!

What You'll Do

• Provide exceptional customer service by phone and email.
• Assist customers with Unlimited Wash Club memberships, billing questions, account updates, and wash-related concerns.
• Resolve customer issues professionally and efficiently.
• Help retain Unlimited Wash Club members by identifying solutions before customers choose to cancel.
• Educate customers on membership options, benefits, and promotions.
• Respond to customer inquiries through our shared customer service email inbox.
• Document customer interactions accurately and follow up when needed.
• Work collaboratively with site managers and other departments to resolve customer concerns.
• Continue developing product knowledge and stay current on company policies, promotions, and operations.
• Complete all required training and participate in ongoing professional development.

What We're Looking For

• Excellent verbal and written communication skills.
• Fluency in both English and Spanish.
• Passion for providing exceptional customer service.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm, positive, and professional in challenging situations.
• Comfortable using computers, email, and multiple software systems.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Team-oriented with a positive attitude.
• Previous call center or customer service experience preferred but not required.

Qualifications

• Bilingual (English/Spanish) required. Must be able to communicate effectively with customers and team members in both English and Spanish.
• High school diploma or equivalent required.
• Minimum of one year of customer service experience preferred.
• Call center experience is a plus.
• Proficiency with Microsoft Office and general computer applications.
• Ability to type accurately while speaking with customers.
• Must be available on weekends.

What Success Looks Like

Our Call Center Representatives help drive customer loyalty by:

• Delivering exceptional service during every interaction.
• Increasing customer satisfaction and loyalty.
• Reducing Unlimited Wash Club membership cancellations.
• Resolving customer issues quickly and professionally.
• Supporting our wash locations by providing timely customer assistance.
• Building lasting relationships that keep customers coming back.

Why Big Dan's?

At Big Dan's Car Wash, we're committed to creating an Extraordinary Experience for every customer. Our team members are empowered to solve problems, grow professionally, and make a real impact on our customers and our business.

If you're looking for an opportunity to join a growing company that values teamwork, customer service, and personal growth, we'd love to hear from you.

Apply today and help us deliver an Extraordinary Experience—one customer at a time!