Concierge

Job Description

Job Description

Facility: Heartland Nursing and Rehabilitation Center
Position: Concierge
Location: Boynton Beach, FL
Schedule: Full-Time
Pay Rate: Up to $20/hour

Heartland Nursing and Rehabilitation Center is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff

• Prepare rooms for incoming Residents by ensuring:

  • Previous belongings are packed and removed

  • Terminal cleaning is completed

  • Beds are made and call bells, lights, and TVs are functioning properly

• Assemble and deliver welcome baskets for new Residents

• Greet and escort Residents from the lobby to their rooms, creating a positive first impression

• Build meaningful relationships with Residents and families by providing ongoing support and assistance

• Respond to call bells within scope and notify nursing staff when additional care is needed

• Address Resident concerns and complaints in accordance with the grievance process

• Assist with room transitions, including short-term rehabilitation to long-term care

• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge

• Provide facility tours during off-hours or when Admissions staff are unavailable

• Submit daily progress reports to leadership, identifying trends or concerns

• Coordinate with laundry services for the return of stored belongings

• Prepare and distribute discharge gift bags

• Monitor and coordinate Resident smoking schedules

• Attend in-service trainings, Resident Council meetings, and required staff meetings

• Perform additional duties as assigned by the Administrator

• Prior customer service experience required

• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred

• Excellent communication and interpersonal skills

• Strong organizational skills with the ability to multitask in a fast-paced environment

• Compassionate, professional demeanor with a commitment to exceptional service

• Comprehensive Medical and Dental Insurance

• Generous Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Programs

• Supportive, team-oriented work environment

• Company perks and employee discounts

If you are passionate about delivering exceptional customer service and creating a welcoming environment for Residents and their families, we encourage you to apply and become part of our dedicated team!