Public Safety Telecommunicator

Public Safety Telecommunicator

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government! All sections of the application must be completed in its entirety. The resume is considered supplemental information only. Applications that are incomplete or indicate'see resume' will not be taken into consideration.

Loudoun County Fire and Rescue is comprised of approximately 902 employees and 1,127 active operational and administrative volunteers. The Department is a growing organization that serves a large and diverse population located 30 miles northwest of Washington, DC. We provide a full range of emergency and non-emergency services to approximately 400,000 residents within a 520 square mile area. We seek to hire a highly motivated, effective, and diverse workforce to meet the needs of the County's residents, visitors, and business community, and support the Department's core values of Teamwork, Integrity, Professionalism, and Service. Loudoun County offers a meaningful career, competitive salary, and a comprehensive benefits package.

Job Summary

The Department is seeking qualified applicants for regular, full-time positions as a Public Safety Telecommunicator working an average of 42 hours per week in the Emergency Communications Center (ECC). Duties include but are not limited to: receiving calls from the public and promptly determining the urgency of the call; processing the call efficiently and accurately while maintaining a professional, courteous and reassuring demeanor with the callers; maintain essential knowledge of the CAD (Computer Aided Dispatch) system; enter data promptly and accurately; maintain status files; maintain knowledge of division procedures, operations and policies; complete daily logs; and perform other tasks as assigned to ensure an effective, efficient and professional Emergency Communications Center. Successful applicants will also be required to participate in scheduled, on-shift training to maintain the knowledge and skills associated with the job. In addition to the advertised salary, there is a night-time differential paid to employees working night shifts. Hiring salary will be commensurate with experience.

Minimum Qualifications

High School diploma or equivalent; at least two (2) years of work experience in a call center or providing customer service; satisfactory completion of prescribed LCFR training programs (Call Taker and Dispatcher) and certifications (APCO Public Safety Telecommunicator, Priority Dispatch Emergency Medical Dispatch (EMD), Priority Dispatch Emergency Fire Dispatch (EFD) and Priority Dispatch Emergency Police Dispatch (EPD)) within the probationary period. See Certifications, License, and Special Requirements. Preference given to those with NFPA didactic certification, or equivalent, as Firefighter, EMT, and/or certification as Association of Public-Safety Communications Officers (APCO) Public Safety Telecommunicator, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD).

Job Contingencies and Special Requirements

The selection process will include review of application, verification of certifications and experience, CritiCall computer simulation test, and a panel interview. Also, successful completion of extensive criminal background check (including fingerprinting) and drug screening. Successful candidates will be required to complete an internal Call Taker AND Dispatcher Recruit school and successfully pass the LCFR Call Taker AND Dispatcher Release test during the probationary period. Must be able to work rotating shifts, that include days, nights, weekends, and holidays. Some workdays require extended shifts. Current operating schedule is 2 days 0700-1900 followed by 2 nights 1900-0700 then off for 4 days and may be subject to change. Anticipated timeline and details for this recruitment are listed below. All dates are subject to change. Applications are accepted through August 9, 2026, at 11:59 pm. Application Review and candidate testing notification: August 10-12, 2026 In-person Criticall Testing: August 26 & 27, 2026 In-person Interview: September 8 - 10, 2026 Target Hire Date: October 22, 2026

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at View phone number on click.appcast.io or email Human Resources.