Product Manager, NoCode Marketplace & Merchant Operations

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PayJunction is seeking a Product Manager to own our NoCode platform and merchant operations portfolio. This is a dual-domain role: (1) the NCPI marketplace (NoCode Payment Integration), coordinating external development with internal engineering to deliver a multi-horizon integration platform, and (2) merchant operations, owning the merchant-facing products that merchants interact with daily (admin portal, billing, reporting, receipts, and notifications). This Product Manager brings human-centered design thinking to both domains - understanding how integrators experience the platform and how merchants experience their day-to-day operations. They serve as the voice of the external user across both domains, ensuring that what we build is not only technically sound, but genuinely useful to the people who rely on it.

Why PayJunction?

PayJunction is relentless and emphatic about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them. While building these dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.

Your success is our success. 

Our dream is to help you realize yours.

We exist to drive the success of our partners. We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA, CT, NY or MA.

Mission

Our mission at PayJunction's Product Department is to drive relentless innovation and deliver customer-centric payment solutions. Through in-depth research, collaboration, and a deep understanding of market and user needs, we continuously challenge the status quo. We strive not only to meet industry standards but to set them, ensuring every transaction is efficient, transparent, and built on trust, all while delivering unparalleled value to our clients and partners.

Vision

To lead the frontier of payment innovation, continuously challenging and reshaping industry norms. We envision a future where our disruptive solutions not only redefine transaction experiences but also set the global standard for what's next in payment technology.

Responsibilities

• Own the product vision, strategy, and quarterly roadmap for NCPI and merchant operations. Articulate where we are going, why, in what order, and what we are choosing not to do.

• Coordinate external NCPI development with internal engineering. Define integration contracts, acceptance criteria, and handoff processes. Ensure both teams are aligned on scope and timeline.

• Own the merchant experience across the operational product surface. Identify friction, advocate for usability, and improve the daily experience of merchants using PayJunction.

• Build and maintain the product backlog with strategic intent. Prioritize based on business value, cost of delay, and merchant impact. Maintain 2-4 sprints of ready work at all times.

• Drive the multi-horizon marketplace strategy: sequence the evolution from NoCode integrations to a full partner ecosystem with clear milestones and measurable outcomes at each stage.

• Conduct product discovery before committing major work. Talk to merchants, interview integration partners, analyze support data, review competitive ecosystems. Validate before building.

• Write benefit hypotheses for major initiatives and validate outcomes post-ship. Own the full cycle: discover, plan, build, ship, measure, learn.

• Collaborate with engineering during sprint planning, refinement, and execution. Be available, be clear, and treat developers as partners in building the right thing.

• Communicate proactively with stakeholders. Send monthly domain updates. Surface trade-offs and sequencing changes before people have to ask.

• Triage all incoming requests in your domain. Accept, defer, decline, or route. Every request gets a visible disposition.

Qualifications

• 7+ years of experience preferred as a Product Manager or in a similar product leadership role

• 3+ years working with Agile/Scrum teams, driving (not just participating in) sprint planning, refinement, and backlog health

• Experience managing products built by external development teams, coordinating between external vendors and internal engineering for integration and alignment

• Experience with API, platform, or integration products where your users included developers or technical partners

• Experience owning merchant-facing or SMB-facing product experiences where the end user is a business operator managing daily workflows

• Proven track record of outcome-focused delivery with measurable evidence of impact (adoption, engagement, revenue, retention)

• Experience with marketplace, ecosystem, or integration platform strategy involving third-party developers or partners

• Strong human-centered design instincts: you think in user journeys, you notice friction, you advocate for usability even when no one asks you to

• Experience in payments, fintech, or B2B SaaS with regulated environments preferred

• Familiarity with Jira, Confluence, and product intake/discovery tools preferred

• Product management certifications (CSPO, PSPO, or equivalent) preferred

• Bachelor’s degree in Business, Computer Science, or a related field preferred

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Benefits

• Health, dental, and vision paid 100% by company for you and your dependents

• 401k with 6% match

• FSA and Dependent Care FSA

• Long-term & short-term disability coverage for you paid 100% by company

• 8 paid company holidays per year

• 2 paid floating holidays per year

• 1 paid volunteer day per year

• Paid Time Off

• Annual learning stipend

• Home office equipment stipend

• Quarterly “fun budgets” for team bonding events

• Opportunity to be part of a company that is changing a whole industry

• Opportunity for growth within the company

• Opportunity for remote, in-office, or hybrid work 

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.

• All remote & hybrid team members can enjoy:

• Company-provided equipment for your home office

• An equipment allowance for home office essentials

• The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US ( , 2020!

• Those who choose to come into the office can look forward to:

• Bright and open offices in downtown Santa Barbara

• Stocked snack kitchens 

• Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors

• Dog-friendly office

Company Values

• Build the Dream

• Put People First

• Value Long Term Relationships Over Short Term Profit

• Make it Simple

• Be Data Driven

• Own It

The base salary range for this role is $140,000 to $150,000 per year. Final compensation will vary depending on factors including but not limited to: education, experience, skills and qualifications. PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees

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