Customer Service Associate

Customer Service Specialist I (Bilingual Spanish Required) - In Office Call Center

Location: Henderson, NV (100% In?Office Call Center)

EMPLOYERS, a national workers compensation insurance carrier, is seeking a Bilingual English/Spanish Customer Service Specialist I to join our Henderson, NV call center. This role is fully onsite and supports customers by phone, email, and chat.

What Youll Do

• Deliver excellent customer service to policyholders, agents, and internal partners.

• Handle inbound/outbound calls, emails, and chats.

• Provide accurate information, resolve inquiries, and de?escalate issues.

• Document interactions clearly and follow company and state guidelines.

• Assist customers with online tools and system navigation.

• Meet performance, quality, and productivity standards.

What You Need

• Bilingual fluency in English & Spanish (preferred - not required).

• High School diploma or GED.

• 1+ year experience in a call center or office environment.

• Strong communication, multitasking, and computer skills (Outlook, Word, Excel).

• Ability to work in a fast?paced, structured call center environment.

Preferred (Not Required):

• Experience with call center software (Five9, CRM systems).

• Insurance or workers compensation knowledge.

• Associates degree.

Work Environment

• This position is 100% in?office at our Henderson, NV call center.

• Sedentary role with minimal travel; occasional voluntary overtime.

Compensation & Benefits

• $20.50/hour

• $21.50/hour for bilingual Spanish speakers

• Comprehensive benefits package, including 401(k) with match
  
  

About EMPLOYERS

EMPLOYERS is a growing workers compensation insurance carrier known for exceptional service and a strong employee?focused culture. Our valuesIntegrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillmentguide everything we do.

• High School diploma or GED.

• 1+ year experience in a call center or office environment.

• Strong communication, multitasking, and computer skills (Outlook, Word, Excel).

• Ability to work in a fast?paced, structured call center environment.

Compensation details: 20.5-21.5 Hourly Wage

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