Dispatcher

Job Description

Job Description

Dispatcher 

Lake Country Transportation 

Delivering Excellence With Every Trip 

With Integrity, Respect, and Grace

At Lake Country Transportation, we safely transport students while creating a positive experience for the schools, families, and communities we serve. Our dispatch team is the communication hub of our operation, ensuring drivers, schools, parents, and staff have the information and support they need to keep each day running smoothly. Our Lake Country team lives by our core values of Integrity, Respect, and Grace.

We're looking for a highly organized, customer-focused Dispatcher who thrives in a fast-paced environment, communicates confidently, and enjoys solving problems.

WHAT YOU'LL DO

As a Dispatcher, you'll serve as the central point of communication between drivers, school staff, parents, and internal teams. Every day is different, and you'll play a critical role in ensuring safe, efficient transportation operations.

RESPONSIBILITIES

• Answer phone calls, emails, texts, and two-way radio communications.
• Provide excellent customer service to parents, schools, drivers, and staff.
• Assist drivers and paraprofessionals with routing questions and daily support.
• Assign drivers and substitute drivers to routes.
• Prepare route paperwork, spare bus assignments, and driver signage.
• Monitor route performance and make sure routes stay on schedule.
• Update route changes and communicate schedule adjustments.
• Maintain dispatch logs and required documentation.
• Support daily driver check-in and check-out.
• Coordinate with the technology team regarding tablets and equipment.
• Assist with fleet readiness and preparation for inspections and special events.
• Maintain inventory and order office supplies.
• Help keep dispatch and shared workspaces clean and organized.
• Assist with opening and closing procedures for the transportation facility.
• Take ownership of problems and work proactively to find solutions.

WHO YOU ARE

• You're a strong communicator who thrives in a fast-paced environment and enjoys helping people. 
• You stay calm under pressure, can juggle multiple priorities, and take pride in keeping operations running smoothly. 
• You're dependable, organized, and committed to providing exceptional customer service to drivers, schools, parents, and fellow team members.

EDUCATION & QUALIFICATIONS

• Previous customer service experience required.
• Previous dispatching experience preferred (school transportation experience is a plus).
• High school diploma or GED required.
• Valid CDL with Passenger & School Bus endorsements preferred.
• Clean background check, compliant motor vehicle record (MVR), and ability to meet company hiring requirements.
• Strong computer skills, including email, Microsoft Office, and the ability to learn transportation software.
• Excellent verbal and written communication skills.
• Ability to multitask, solve problems, and remain organized in a fast-paced environment.
• Ability to compose professional emails and communicate effectively with drivers, schools, parents, and staff.

Compensation

• Pay Range: based on experience 
  • $29-$33 with CDL
  • $22 with no CDL 

• Job Type: Full-time or part-time options available

Perks & Benefits

• A company culture built on  integrity, respect, and grace
• Competitive pay (same rate for all activities)
• 401K company matching
• Weekly pay
• Training and ongoing development opportunities
• Employee Safe & Sick Time (ESST)
• Paid Family & Medical Leave (PFML)

We’re Better Together. 

At Lake Country Transportation, our dispatch team is the communication hub of our operation. Dispatchers play a critical role in supporting our drivers, schools, families, and communities by ensuring every day runs safely and efficiently. If you're someone who enjoys solving problems, helping others, and making an impact behind the scenes, we'd love to have you on our team.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.