Manager, Communications & Training

Texas Reliability Entity, Inc. (Texas RE) is hiring! We are seeking a Communications and Training Manager to join our team. This position will promote Texas RE and its mission of reducing reliability and security risks to the electric Bulk Power System that serves most Texans.


Ideal candidates will have the following attributes:

• Professional, coherent speaking, writing, and interpersonal skills
• Project management, planning, organization skills
• Internal and external stakeholder engagement skills
• Experience documenting work processes and procedures

Who We Are

At Texas RE, we affect the lives of millions of people by ensuring effective and efficient reduction of risks to the reliability and security of the Bulk Power System within the ERCOT Interconnection. The ERCOT Interconnection is located within the State of Texas and includes approximately 90% of Texas's electric load and 75% of its land area. Texas RE's teams support this mission while enjoying a flexible work environment, open collaboration, and a culture that values diversity, equity, and inclusion.

Employees work a hybrid work schedule consisting of at least two days in the office (Tuesdays and Wednesdays) with the option of working three days remotely. Additionally, employees have the option to take advantage of Flexible Friday, where employees may shift working hours to earlier in the week instead of on Friday afternoon. Considered candidates will be required to reside in the Austin-metro area or be able to reliably commute to the office within a reasonable amount of time.

Job Responsibilities

• Creates, implements, and oversees stakeholder outreach and communication programs (Training workshops and webinars, Texas RE website content, social media, Texas RE publications, including a monthly newsletter and an annual report)
• Crafts messages; writes print and online materials such as announcements, articles, talking points, and press releases
• Creates strategies to increase stakeholder awareness of compliance requirements
• Develops training ideas and new content-delivery methods
• Coaches employees on communication
• Ensures all written materials are high quality and accurate
• Manages and develops website content; monitors website to ensure functionality; works closely with IT department on website issues
• Develops corporate branding strategies
• Prepares and reviews Board presentations and training materials
• Presents a positive, professional image of the company
• Serves as point of contact for the media and the public; coordinates responses to media inquiries
• Manages email listserv
• Serves as member liaison; coordinates stakeholder meetings
• Interacts professionally with the Board of Directors, Member Representatives Committee members, and corporate members
• Coordinates with department managers to develop internal training programs.
• Coordinates corporate membership and member-voting processes
• Oversees the coordination and use of Texas RE's external meeting space
• Develops and maintains strong working relationships with stakeholders
• Develops and maintains strong working relationships with other Texas RE departments.
• Participates in the hiring, training, mentoring, review process, and supervision of departmental staff
• Develops a strong working knowledge of the electric industry
• Ensures department goals are met
• Contributes to the development of departmental budget and adheres to approved budget
• Possesses an extensive knowledge of department processes
• Handles sensitive and confidential material
• Performs other duties as assigned

Required Skills and Competencies

• Strong writing, editing, proofreading, layout and design, professional printing/publishing skills (essential)
• Detail oriented with strong organization, planning, and decision-making skills
• Confident communication and presentation skills
• Strong interpersonal skills; high emotional intelligence, self-motivation, accountability, and trustworthiness
• Ability to work fluidly as both an individual contributor as well as a dynamic team player
• Ability to maintain confidentiality
• Ability to drive company culture, reputation, and appearance
• Critical thinking, resourcefulness, and problem-solving skills
• Time management, project management, and event planning
• Optimism and professionalism
• Exceptional leadership skills, with the ability to confidently lead staff members and projects
• Strong working knowledge of current trends in digital and social media
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher, and SharePoint) and Adobe design programs

Job Requirements (Education and Experience)

• Bachelor's degree in Communications, Journalism, Public Relations, Advertising, English, Marketing, or related field
• Minimum of 5 years' progressive experience in a related industry (preferably utilities)
• Demonstrated project management experience as it relates to communicating and coordinating with a diverse range of stakeholders
• Supervisory experience (preferred)

Company Benefits

Texas RE pays 100% of employee-only coverage for medical, dental, vision, life and ADD, short-term and long-term disability, and long-term care insurance, as well as the employee assistance program. Additional benefits are offered at a minimal cost to the employee such as dependent medical, dental, voluntary life and ADD for employees, spouses, and children, additional long-term care coverage for family members, legal services, and identity protection.

Texas RE provides a generous 401(k) or Roth 401(k) savings plan for employees, contributing 10% of an employee's compensation towards the retirement plan with full vesting after three (3) years. Additionally, Texas RE will match 75%, up to 6%, of employee contributions, with vesting at 20% per year and full vesting at five (5) years of employment.


Additional Information for Applicants

• Background checks (including criminal history and drug screening, education, and employment verification) will be conducted prior to employment.
• Certain positions require travel outside the U.S.; valid passport necessary for those positions.
• Texas RE has restrictions on employee and employee's household members' employment and financial relationships with NERC registered entities. Additional details are furnished upon request.

Texas RE is committed to attracting top talent from a diverse candidate pool. During the interview process, candidates will meet with a cross-section of Texas RE employees who bring a broad set of perspectives to the discussion. Our inclusive, friendly work environment encourages employees to collaborate across and outside of our organization, while also offering opportunities for personal growth. Our team of professional, technical, and administrative staff derives its collective strength from our varied backgrounds.

Texas RE is an equal employment opportunity employer and prohibits discrimination against employees or job applicants on the basis of race, color, sex (including sexual orientation, gender identity/transgender status, and pregnancy), religion, national origin, age (40 or older), disability, veteran status, marital status, genetic information, or other status protected by law.