Sales Support Specialist - Manufacturing

Description

As a part of a vast, international network of corporate and industrial resources, the company offers its customers the finest state-of-the-art power transmission products available in the world. The company name is synonymous with excellence in quality, dependability, and customer service. Currently, the company has an excellent opportunity for an Sales Support Representative in our corporate headquarters in Wheeling, IL.

Essential Job Functions and Responsibilities:

- Responsible for managing customer accounts with objectives to increase customer satisfaction, gross margin, and sales.

- Handles customer requests including quotes, orders, follow-up, and delivery information.

- Solves various customer matters, issues credits, debits, and authorizes return goods.

- Communicates customer requirements to Operations & Engineering.

- Monitors price inventory agreements.

- Supports members of the outside sales team.

- Works well in a team environment to solve customer issues.

- Communicates issues and problems with management in a timely manner.

- Maintains superb attention to detail.

- Maintains detailed documentation to support decisions and ensure continuity of service.

- The volume of orders: ranges from 50-75 larger orders with multiple line items

- Working on the Power Transmission Team – International and Domestic Clients.

- % of time would depend on weather or not they are assigned to phones that week or not. When they are assigned to phones about 70% of their day would be on the phones which is around 45 calls on avg. Calls are routed to their desk and the associate would have to answer the call. The team that supports the phone work during the given week and then calls route to the open person. Calls ring through the headset so they would need to be wearing the headset to hear it ringing. You can also make yourself unavailable for calls for breaks and other work. They don't require people to be on the phone 100% of the day because there is other work to be done

* The role involves a weekly rotation between managing emails (210-265 daily) and handling phone calls, with phone staff also writing custom orders between calls.

* Key responsibilities include using QAD and Felix systems for quoting, order entry, tracking, and inventory management, with a strong emphasis on detail orientation due to product specificity and financial consequences of errors.

* The job requires significant math skills (fractions, decimals) and meticulous attention to detail during order entry, especially regarding ship-to addresses and avoiding outdated customer notes.

* A critical component is managing shipping and routing, which involves selecting appropriate carriers, understanding complex codes (e.g., collect, prepaid, third party), and ensuring correct freight payment.

* Employees must perform thorough contract reviews for both orders and quotes, verifying all details before processing and sending confirmations.

* The company is paperless

Skills

sales support, erp system, order entry, customer service, pricing, quoting, data entry, KPI, microsoft office, QAD, CRM, Ms office suite

Additional Skills & Qualifications

MUST HAVES:

-2 years of manufacturing sales support or manufacturing customer service

- Experience in past role managing Product Knowledge

- Microsoft Office Suite

- Order Entry

NICE TO HAVES:

-QAD software

Soft Skills:

-Detail oriented

-Multitasking skills

-Professional

-Task oriented

Job Type & Location

This is a Contract to Hire position based out of Wheeling, IL.

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wheeling,IL.

This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.