Behavioral Health - Integrated Care Advocate

Job Description

Job Description

For nearly 10 years, we have provided integrated seamless access to mental health and substance use services alongside primary care, dental, OB, pharmacy services, and more. One connected team.

We're looking for a behavioral health advocate — someone who thrives at the intersection of community, collaboration, and patient-centered care — turning understanding of patient needs into meaningful outcomes.

Hunter Health provides all-encompassing care for the Wichita community, including medical, dental, behavioral, vision, laboratory, radiology and pharmacy services, all in one place. We pride ourselves in providing the support patients need to take control of their health and their whole wellbeing. Our Hunter Health team is at the heart of our operations. From the initial interaction with a new patient to empowering individuals with the knowledge to manage their health - it begins with each member of our staff. Regardless of role or responsibility, every team member is a valuable part of living our mission and upholding our positive work environment with our Standards of Culture. 

We exist to improve the health and wellbeing of  everyone  in our community. 

Schedule : Monday through Friday, 40 hours per week.

Full Time Benefits :

20 days of PTO per year, plus 10 paid holidays.

Employer-paid Benefits include:

• Basic life insurance
• Short-term disability
• Long-term disability
• Employee Assistance Program with 12 free sessions per year
• Continuing Education opportunities

Optional Benefits include:

• Medical
• Dental
• Vision
• Supplemental life insurance
• Accident and critical illness insurance
• Identity Theft Insurance
• 401k with Safe Harbor Plan match

Summary: The Integrated Care Advocate is a core member of the primary treatment team, responsible for supporting and coordinating patients' mental and physical health care. This role involves supporting treatment plan goals, engaging, and monitoring patients in Hunter Health programs, triaging patients for behavioral health emergencies, and collaborating with primary care teams to assist with holistic care.

Essential Functions:

• Assists patients with severe and persistent behavioral health concerns to ensure successful treatment and goal management.
• Assists with grant implementation by coordinating activities, monitoring progress, and ensuring compliance.
• Collaborates with the medical teams to assist with patient-centered care, promoting the integration of primary and behavioral health care.
• Provides behavioral interventions and follow-up care as directed by medical and behavioral providers.
• Maintains current knowledge of community resources and connects patients across all sites to appropriate referrals and support services.
• Supports patients involved in Medication Assisted Treatment (MAT) program.
• Educates patients and their families, along with Hunter Health staff on the prevention and treatment of chronic conditions and behavioral health conditions.
• Adjusts communication with patients, depending on health literacy levels, to ensure understanding of health care plans or concerns.
• Responds to organizational emergency codes and other crisis situations to evaluate and intervene following crisis interventions procedures.
• Supports the management of disruptive patient behaviors.
• Maintains timely records in electronic health record (EHR) and other required paperwork.
• Provides administrative support for the Integrated Care team.
• Provides services in person or via telehealth to support patient access.
• Travels when necessary to meet operational needs.
• Performs all other duties as assigned.

Qualifications:

• Bachelor’s degree in social work, human services, public health, or similar are required.
• Current Basic Life Support (BLS) is required, within 30 days of hire.
• Minimum of two years’ experience in behavioral health services preferred.
• Experience in behavioral health, integrated care or an FQHC health center is preferred.
• Bilingual abilities are preferred but not required.

Skills:

• Listens, identifies, and responds quickly and effectively to internal and external needs.
• Communicates effectively with all patients.
• Displays organizational skills, abilities to multi-task, and uses time and resources effectively.
• Displays good judgment and decision-making skills.
• Effectively collaborates and seeks clarification and confirms accuracy as needed.
• Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships.
• Pursues goals with commitment and takes initiative eagerly.
• Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures.
• Evaluates own performance and accepts constructive feedback to continue learning.
• Ability to maintain appropriate clinical privileges.

Physical and Mental Demands of the Job:

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This essential functions document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Talking: The ability to speak clearly and effectively to demonstrate knowledge and convey health education principles to a variety of audiences.
• Average Hearing: The ability to hear average conversations and respond accordingly.
• Repetitive Motion: The employee is regularly required to sit; use hands to finger, handle, or feel. The employee is required to stand; walk; reach with hands.
• Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up objects and pinching fingers together
• Average Visual Abilities: Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
• Reading: Ability to read and comprehend communication and instructions from a variety of sources.
• Writing: Ability to effectively communicate in writing in the form of e-mails and required reports.
• Working Conditions: Works in a well-lit, climate-controlled environment. The noise level in the work environment is usually high. Potential exposure to infectious disease is possible.
• Physical Strength: The employee must occasionally lift and/or move up to 30 pounds.
• Emotional Stability: Ability to handle emotionally charged situations and maintain professionalism.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs. 

Hunter Health provides equal employment opportunities to persons without regard to race, religion, color, ancestry, genetic information, sex, pregnancy, marital status, national origin, age, disability or veteran status, and any other status protected by federal, state, or local laws. HHC is committed to taking affirmative action to employ, and advance in employment, disabled persons and veterans.

As an Urban Indian Health Program, Hunter Health Clinic, Inc. (HHC) adheres to the Indian Preference in Employment as stated in the Federal Acquisition Regulations System (48 C.F.R. § 326.501–505). Training and employment preferences and opportunities shall be provided to Native Americans regardless of age

(subject to existing laws and regulations), sex, religion, or tribal affiliation. Applicants claiming Indian Preference may be asked to provide documentation of eligibility.

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