Work from Home - Pharmacy Tech Support/Call Center Rep (11a-8p ET) - National

$18 per hour

IQVIA

A fully remote pharmacy support call center role fielding requests from patients, pharmacies, and medical professionals regarding payment assistance programs. Responsibilities include card activation, eligibility verification, benefit explanation, and issue escalation. Requires a high school diploma, pharmacy technician experience, HIPAA certification, and 3+ years of call center experience.

Responsibilities

Handle customer support requests via phone, email, fax regarding payment assistance programs
Process card activations, verify program eligibility, explain benefits
Troubleshoot submission rejections and resolve first-level issues
Document resolution details and escalate unresolved cases to appropriate departments
Provide recommendations to management regarding operational challenges

Requirements

High school diploma or equivalent
Pharmacy technician experience
HIPAA certification
3+ years call center experience preferred
Medical claim processing experience a plus
Bilingual English/Spanish fluency a plus

Compensation: $18.00 per hour

Apply

Vacancy posted a month ago

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