Implementation Manager

Implementation Manager

This role sits at the intersection of client success, technical execution, and cross-functional project delivery within a fast-paced e-commerce environment. You will be responsible for leading the implementation of branded digital storefronts and ensuring seamless website launches for enterprise clients. Acting as the primary liaison between clients and internal technical teams, you will translate business requirements into clear execution plans. The role requires strong coordination across multiple stakeholders, including IT, account management, operations, and marketing teams. You will oversee timelines, troubleshoot issues, and ensure that each project aligns with brand standards and compliance requirements. This is a highly collaborative and detail-oriented position where communication, organization, and problem-solving directly impact client success and platform performance.

Accountabilities:

Drive end-to-end implementation of client e-commerce websites while ensuring timely delivery, technical accuracy, and alignment with brand requirements.

• Serve as the main point of contact for clients throughout the implementation and website launch process
• Manage project timelines, launch schedules, and ongoing client communication regarding progress and updates
• Translate client requirements into clear technical instructions for internal development and IT teams
• Coordinate cross-functional collaboration across account management, sales, operations, accounting, warehouse, and IT teams
• Oversee website testing and production reviews to ensure functionality, responsiveness, and compliance with requirements
• Identify opportunities for improved functionality and proactively recommend enhancements to client digital experiences
• Develop documentation and internal guides to support the rollout of new tools, features, and processes
• Ensure projects align with brand guidelines, compliance standards, and marketing calendars

Requirements:

• 2–3+ years of experience in e-commerce, digital project management, or implementation-related roles
• Strong written and verbal communication skills with excellent attention to detail
• Proven ability to manage multiple concurrent projects in a fast-paced, deadline-driven environment
• Experience working with both clients and internal technical or operational teams
• Ability to quickly learn new tools, platforms, and systems, including compliance-related requirements such as ADA standards
• Strong problem-solving skills with a proactive and solutions-oriented mindset
• Excellent organizational and time-management abilities with the capacity to prioritize effectively
• Adaptability and comfort working in evolving processes and dynamic environments
• Experience collaborating across departments such as IT, operations, and account management is highly valued

Benefits:

• Competitive annual salary ranging from $75,000 to $85,000 based on experience
• Comprehensive medical, dental, and vision insurance coverage
• Short-term and long-term disability coverage
• Retirement plan with employer contributions
• Generous paid time off programs to support work-life balance
• Inclusive workplace culture committed to equal opportunity and professional growth
• Exposure to high-profile enterprise clients and large-scale digital implementation projects
• Opportunity to work in a fast-growing, entrepreneurial environment with strong cross-functional collaboration