Steward Supervisor

Stewarding Supervisor

The Stewarding Supervisor is responsible for overseeing the day-to-day operations of the stewarding department, ensuring the highest standards of cleanliness, sanitation, equipment handling, and workplace safety throughout all Food & Beverage and Culinary areas. This role provides leadership, training, and direction to the stewarding team while maintaining operational efficiency and supporting exceptional guest experiences.

The ideal candidate is a team player with strong communication and leadership skills, highly organized, detail-oriented, and capable of making sound decisions in a fast-paced environment. A positive attitude, strong work ethic, and a "can do" approach are essential.

Qualifications include:

• Minimum 2–3 years of experience in hotel Food & Beverage operations, stewarding, or culinary support services.
• Minimum 1 year of supervisory or team leadership experience preferred.
• Hospitality or culinary school training preferred.
• Background in luxury hotel or high-volume restaurant operations preferred.
• Knowledge of food safety, sanitation, and workplace safety standards.
• Strong organizational, communication, and leadership skills.
• Fluent in spoken and written English.
• Ability to train, coach, and motivate team members.
• Ability to work flexible schedules including weekends, holidays, and evenings.

Responsibilities and duties include:

Operations:

• Ensures that minimum brand standards and operating procedures are implemented and maintained.
• Supervises daily stewarding operations and assigns work responsibilities to stewarding associates.
• Conducts shift briefings and communicates operational priorities to the team.
• Monitors staffing levels and provides support to ensure effective coverage of all stewarding areas.
• Ensures all stewarding associates maintain cleanliness and sanitation standards throughout assigned work areas.
• Oversees dishwashing, pot washing, silver polishing, waste management, and kitchen cleaning operations.
• Maintains cleanliness and organization of kitchens, storage rooms, loading docks, refuse areas, and service corridors.
• Ensures all Food & Beverage Essentials and departmental standards are implemented and maintained.
• Monitors the proper use and maintenance of dishwashing machines, pot washing equipment, and cleaning tools.
• Conducts regular inspections of equipment and facilities and reports repair or maintenance needs promptly.
• Ensures compliance with food safety, sanitation, HACCP, and health department regulations.
• Maintains accurate inventories and par levels of operating equipment, chemicals, and cleaning supplies.
• Coordinates the distribution, collection, storage, and movement of Food & Beverage operating equipment.
• Assists with scheduling associates and monitoring productivity to meet operational needs.
• Participates in inventory counts and assists in controlling departmental expenses and breakage.
• Monitors and minimizes equipment loss, damage, and misuse.
• Supports banquet and special event operations through equipment setup and breakdown.
• Responds to operational challenges and escalates issues to the Executive Steward when necessary.
• Works closely with Culinary, Banquets, Restaurants, and other hotel departments to support overall operational success.
• Ensures proper waste segregation, recycling practices, grease trap cleaning, and environmental compliance standards.
• Reviews daily operations and follows up on outstanding tasks and departmental priorities.

Leadership & Team Development:

• Supervises, coaches, and mentors stewarding associates to ensure high levels of performance and accountability.
• Participates in the onboarding and training of new associates.
• Ensures all associates receive proper training in equipment operation, chemical handling, sanitation, and safety procedures.
• Conducts regular performance observations and provides constructive feedback.
• Promotes teamwork, professionalism, and a positive work environment.
• Assists in monitoring attendance, punctuality, grooming, and compliance with company standards.
• Supports departmental training initiatives and continuous improvement efforts.
• Identifies development opportunities and recommends training plans for team members.

Guest Satisfaction:

• Ensures the delivery of the brand promise and supports exceptional guest service at all times.
• Provides excellent service to internal customers across all hotel departments.
• Supports Food & Beverage and Culinary teams by ensuring timely availability of clean equipment and supplies.
• Responds professionally to guest, colleague, and internal customer concerns and follows through to resolution.
• Maintains positive guest and colleague interactions and fosters strong working relationships.
• Ensures stewarding operations contribute to a clean, safe, and welcoming environment for guests and associates.

Talent & Culture:

• Supports the implementation of Rosewood Hotels & Resorts' Values and Culture Characteristics.
• Leads by example and promotes company values and service standards.
• Encourages engagement, teamwork, and mutual respect among associates.
• Creates a positive and inclusive work environment that supports associate development and retention.

Other Duties:

• Understands and strictly adheres to rules and regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health, and safety.
• Ensures high standards of personal presentation, grooming, and professionalism.
• Exercises responsible leadership behavior at all times and positively represents the hotel management team and Rosewood Hotels & Resorts.
• Attends leadership meetings, training sessions, and departmental briefings as required.
• Assists the Executive Steward with departmental projects, audits, inventories, and operational initiatives.
• Responds to changes within the Food & Beverage operation as dictated by business needs.
• Carries out any other reasonable duties and responsibilities as assigned.
• Acts as a role model and "Brand Ambassador" at all times while ensuring brand integrity and clarity are maintained.
• Models the company's culture, vision, mission, and core values at all times.

Group Specific:

• Contributes to ensuring that brand integrity and clarity are always maintained.
• Acts as a "Brand Ambassador" at all times.
• Models the company's culture, vision, mission, and core values.
• Complies with all company policies and procedures.
• Supports departmental budget goals through effective labor and supply management.
• Assists in controlling costs related to equipment replacement, breakage, chemicals, and operational supplies.
• Takes on additional responsibilities and special projects as assigned within a reasonable framework.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove, or alter duties when business needs dictate.

Salary: $31.25/hr.

Located on the Kona Coast of the Big Island of Hawai'i, the iconic Kona Village Resort welcomes back 'ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements.

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort's beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.