Program Manager

Description In this Program Manager role, you will drive end-to-end operational readiness for Last Mile new launch sites. The Launch Manager will orchestrate cross-functional launch activities and stakeholder alignment, owning the implementation of launch playbooks while ensuring operational excellence through comprehensive testing and site validation protocols. You’ll serve as the dedicated launch liaison for site leadership teams, developing and executing customized readiness plans to guarantee successful Day1 operations. Your influence will extend across systems, staffing, training, and operations teams as you track and complete critical pre-launch milestones according to established timelines and quality standards. Key job responsibilities An effective Last Mile Launch Manager is committed to driving operational excellence by focusing on five strategic areas: (1) Launch Readiness, (2) Stakeholder Management, (3) Operational Validation, (4) Process Implementation, and (5) Site Excellence. By concentrating on these areas, the Launch Manager will contribute to the successful scaling of our LatMile network through: Executing comprehensive launch playbooks and readiness plans, coordinating with multiple stakeholder teams across Operations, Technology, HR, and Training departments to ensure Day1 success. Leading site readiness assessments and validation protocols, identifying operational gaps and implementing solutions through cross-functional collaboration and data-driven decision making. Developing and standardizing launch processes, documentation, and quality control measures while establishing best practices for successful site operations across the network. Managing multiple concurrent site launches, effectively tracking progress against critical milestones and communicating operational readiness to leadership through clear, actionable metrics. Partnering with operations teams to optimize launch procedures and training protocols while ensuring comprehensive testing and validation of all operational systems prior to launch. A day in the life As a Last Mile Launch Manager, your day revolves around ensuring operational readiness across multiple new site launches. Throughout the day, you’ll lead meetings with various stakeholders—training teams for staff readiness updates, and Technology teams for systems testing milestones. Time is spent conducting readiness walks, ensuring launch documentation is complete, and developing standardized processes to improve future launches. When on-site for launches, you’ll perform hands‑on operational validation, support site leadership teams through Day1 operations, and ensure all launch protocols are properly executed. Your role is to keep all operational elements synchronized, driving successful site launches efficiently. Basic Qualifications 2+ years of program or project management experience 2+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience using data and metrics to determine and drive improvements Experience working cross functionally with tech and non-tech teams Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually USA, CO, Denver - 74,200.00 - 129,800.00 USD annually USA, GA, Atlanta - 74,200.00 - 129,800.00 USD annually USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually USA, MA, Boston - 74,200.00 - 129,800.00 USD annually USA, MN, Minneapolis - 74,200.00 - 129,800.00 USD annually USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually USA, TX, Irving - 74,200.00 - 129,800.00 USD annually USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually #J-18808-Ljbffr