Business Support Specialist

Job Description

Job Description

Job Summary

The Business Support Specialist will provide flexible technical, operational, and administrative support across HHNT's business units, with an emphasis on supporting engineering and environmental science teams. This position is intended for a proactive, people-oriented problem solver who can step in where needed, assist staff across offices, and help keep projects, teams, and internal processes moving forward. The ideal candidate will be above average in using technology, Microsoft 365 tools, AI-enabled resources, and digital systems to improve efficiency, organize information, and support better work products. The role is not limited to executive assistant responsibilities and may include support for technical documentation, project coordination, office operations, internal initiatives, AI-assisted process improvements, cross-office collaboration, and, when appropriate, recruiting-related support. This position may require up to 10% of travel a year to HHNT office locations, as needed, to provide hands-on support and strengthen communication across teams.

Responsibilities

•         Provide backup technical and operational support to engineering, environmental science, and other business units as needs arise.

•         Create and maintain spreadsheets, charts, and databases to support project tracking and reporting.

•         Travel up to 10% a year to HHNT office locations, as needed, to assist teams, support office operations, improve communication, and help resolve workflow or process challenges.

•         Organize and support internal and external meetings, including preparing agendas, taking minutes, and tracking follow-up items.

•         Maintain organized digital and physical filing systems in accordance with company protocols, including correctly saving documents to designated client folders on SharePoint and correct local drives.

•         Handle incoming and outgoing communications, including phone calls, emails, mail, and courier services.

•         Serve as a people-focused liaison between technical staff, business units, office teams, clients, and external partners while maintaining professionalism and a service-minded approach.

•         Support the preparation and submission of client deliverables and regulatory documentation.

•         Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) at an advanced level to produce high-quality work products.

•         Use AI tools and technology thoughtfully to support research, drafting, document organization, data analysis, workflow improvements, meeting preparation, possible recruiting support, and routine process efficiencies while maintaining accuracy, confidentiality, and professional judgment.

•         Utilize Adobe Acrobat and other Adobe tools to edit, compile, and format technical documents, including PDFs of engineering reports, permit applications, and presentation materials, ensuring professional layout and compliance with submission standards.

•         Identify problems, troubleshoot routine issues, coordinate with the appropriate internal resources, and help develop practical solutions that support team efficiency.

•         Stay current with practical technology tools, digital best practices, and responsible AI use to help teams work more efficiently and identify opportunities for smarter internal processes.

•         Maintain confidentiality of sensitive company and client information at all times.

•         Prioritize and manage multiple assignments while meeting deadlines and maintaining accuracy.

•         Manage aspects of the Conference, Seminar & Training activities for the supporting business unit and teams including but not limited to calendar oversite, monthly reporting and budget management.

•         May assist with recruiting-related activities as needed, which could include candidate communication, interview coordination, career fair preparation, onboarding support, and other talent-related initiatives depending on business needs.

Qualifications

·         High school diploma or equivalent required; associate degree, bachelor's degree, or related technical/administrative coursework preferred.

·         Prior experience in administrative support, operations support, project coordination, technical documentation, office management, or a related role preferred.

·         Advanced proficiency with Microsoft 365 tools, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and OneDrive.

·         Comfortable learning and using AI-enabled tools, digital systems, databases, and workflow platforms to improve organization, efficiency, and work quality.

·         Strong written and verbal communication skills, with the ability to interact professionally with technical staff, leadership, clients, vendors, and office teams.

·         Highly organized and detail-oriented, with the ability to manage multiple priorities, track deadlines, follow through on assignments, and maintain accurate records.

·         Proactive problem solver with a service-minded attitude, sound judgment, and willingness to step in where support is needed.

·         Ability to handle confidential company, employee, candidate, and client information with professionalism and discretion.

·         Familiarity with technical reports, regulatory documents, proposals, permit applications, or engineering/environmental consulting work is a plus.

·         Ability and willingness to travel up to 10% per year to HHNT office locations, as needed.

Hodges, Harbin, Newberry, and Tribble, Inc. (HHNT) is a civil and environmental engineering consulting firm with over 50 employees, headquartered in Macon, Georgia, with additional locations throughout Georgia, South Carolina, and Arkansas. HHNT is a multidisciplinary consulting firm that provides services in the areas of civil engineering, environmental engineering, project management, environmental compliance, and ecological services, including evaluations of threatened and endangered species. We have built a team of professionals that includes 13 Professional Engineers (PE) licensed in over 12 states, 4 Certified Hazardous Materials Managers (CHMMs), and 3 Professional Wetland Scientists (PWS) to serve our client’s needs. Our projects and client base are diverse and include work on Federal projects, private industry, water & sewer authorities, large power utilities, and municipalities. Work for these clients includes many areas of civil and environmental engineering, environmental compliance, and ecological services. We specialize in projects that require complex, environmental permits and helping our clients maintain compliance using a proprietary compliance tracking program developed by our professionals.

As a Principal-led firm, HHNT works to establish business relationships where our priorities and measurements of success align directly with those of our prospective clients. Our principals and partners are directly involved in every project, ensuring senior-level experts direct the entire process and creating a single point of contact between the client and HHNT. We are dedicated to providing all of our clients with the highest level of service that is both technically sound and cost-effective. Regardless of the size or complexity of a project, we act as an advocate for our clients to navigate the difficult environmental regulatory systems and provide solutions to ensure every project is a success. Since going into business over 34 years ago, our partners have emphasized the importance of maintaining professional relationships with the teams we work with. Our clients and partners know who we are, and they know our reputation for doing things the right way.

Company Description

Hodges, Harbin, Newberry, and Tribble, Inc. (HHNT) is a civil and environmental engineering consulting firm with over 50 employees, headquartered in Macon, Georgia, with additional locations throughout Georgia, South Carolina, and Arkansas. HHNT is a multidisciplinary consulting firm that provides services in the areas of civil engineering, environmental engineering, project management, environmental compliance, and ecological services, including evaluations of threatened and endangered species. We have built a team of professionals that includes 13 Professional Engineers (PE) licensed in over 12 states, 4 Certified Hazardous Materials Managers (CHMMs), and 3 Professional Wetland Scientists (PWS) to serve our client’s needs. Our projects and client base are diverse and include work on Federal projects, private industry, water & sewer authorities, large power utilities, and municipalities. Work for these clients includes many areas of civil and environmental engineering, environmental compliance, and ecological services. We specialize in projects that require complex, environmental permits and helping our clients maintain compliance using a proprietary compliance tracking program developed by our professionals. \r\n\r\nAs a Principal-led firm, HHNT works to establish business relationships where our priorities and measurements of success align directly with those of our prospective clients. Our principals and partners are directly involved in every project, ensuring senior-level experts direct the entire process and creating a single point of contact between the client and HHNT. We are dedicated to providing all of our clients with the highest level of service that is both technically sound and cost-effective. Regardless of the size or complexity of a project, we act as an advocate for our clients to navigate the difficult environmental regulatory systems and provide solutions to ensure every project is a success. Since going into business over 34 years ago, our partners have emphasized the importance of maintaining professional relationships with the teams we work with. Our clients and partners know who we are, and they know our reputation for doing things the right way.