Business Systems Analyst 1/Trainee 1/2- Albany (NY HELPS)

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The Business Systems Analyst 1 with the Division of Technology and Innovation is responsible for assisting in the definition and development of requirements for enhancements or changes to business processes, computer systems, and related technologies. The primary duties include, but are not limited to: • Support end-user proficiency with new systems, programs, and applications with business units.• Work with NYS ITS or vendors in implementing new advancements in the field of system and end-user technical support.• Determine system efficiency and functionality by liaising with internal departments and end-users.• Work with business units on performing system analysis on solutions/applications.• Document all procedures and update them as necessary.• Work with NYS ITS or vendors on tracking priority requests as well as incidents.• Gather needed requirements and work with Lead BA on implementation.• Keep management up to date on issues and workload.• Conduct general requirement gathering for the improvement or automation of processes or functions.• Research and document current or state-of-the-art business practices and processes and analyze viability of integration into agency programs.• Relay current system needs and limitations to be addressed with technology solutions.• Participate in the implementation of business systems, interface changes, and enhancements.• Assist with user acceptance testing of application enhancements.• Assist with training on new procedures, software and/or the creation of procedure manuals.• In coordination with staff from Office of Information Technology Services (ITS), perform duties associated with the support, maintenance, and improvement of NYSDOL computer applications and accounts.

The minimum qualifications required for this vacancy. Minimum Qualifications To apply, please copy and paste the following into your web browser: title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications. NY HELPS Non-Competitive Minimum Qualifications: Business Systems Analyst Trainee 1:Four years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.Business Systems Analyst Trainee 2:Five years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.Business Systems Analyst 1:Six years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.*An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.**Your degree must have been awarded by an educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the United States (U.S.) Department of Education/Secretary of Education. If awarded by an institution outside of the U.S. and its territories, you must provide independent verification of equivalency. A list of companies that provide these services (fees must be paid to the company you choose) can be found at: You will be required to provide this information to the hiring agency at the time of interview.It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at (copy and paste in browser) to register today, in three easy steps. Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor. Additionally, in accordance with Civil Service Law, provisional service immediately prior to a permanent appointment to this title is now credited towards the completion of probation upon permanent appointment.Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders. 55 B/C Qualifications: This position is designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.Reassignment Qualifications: Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a Business Systems Analyst 1; if you have less than one year, you must be reachable on the current eligible list for this location, if one exists.52.6 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 12 or higher determined to be administrative by Civil Service.70.1 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 13 or higher determined to be similar by Civil Service.Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional comments regarding the vacancy. Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above. If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): View phone number on jobs.institutedata.com, View email address on jobs.institutedata.com. Telecommuting is available and can be discussed during the interview. Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States. NYS Department of Labor does not participate in E-Verify and does not sponsor visa applications.Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.We offer a comprehensive benefits package, including: •13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year•Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).•Choice of several affordable and competitive health insurance plans•Dental and vision insurance plans at no additional cost•Membership in the NYS Employee’s Retirement System•NYS Deferred Compensation Investment Plan•Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)•Eligibility to apply for tuition reimbursement for qualifying employees and courses•Paid Parental LeaveOur mission is to provide outstanding services to our customers - the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce. Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

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