Customer Care Representative - Onsite (LAS VEGAS)

Category : Customer Service/Support This position will be located on-site in Las Vegas, Nevada. As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Your Career Starts Here Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences. Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit. We also welcome applications from active-duty service members, veterans, and military families. Please mention your service to the recruiter! Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at View phone number on click.appcast.io or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests. Application Deadline: Ongoing until positions are filled. Please click apply to start your application. For other opportunities, please visit the TP Careers site at Your Responsibilities As a Customer Care Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Answering inbound telephone calls, chat, email & reviews in a skills-based environment. Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management Answer Operator calls (Internal/External) Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times Escalating difficult and complex situations to Team Leaders as they arise Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings Works diligently to support company culture and team philosophy throughout. Comply with all departmental and company policies including company business ethics guidelines. Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications: Two year or more of directly related experience in an inbound contact center or face to face customer service or similar customer service role Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette Teleperformance USA