Front Office

Job Description

Job Description

Position Summary

The Medical Front Office is responsible for managing front desk operations, assisting patients, scheduling appointments, verifying insurance information, and ensuring a positive patient experience from check-in to check-out.

Key Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Answer and direct incoming phone calls
• Schedule, confirm, and reschedule patient appointments
• Verify insurance eligibility and obtain necessary authorizations
• Collect copays, balances, and process payments
• Maintain accurate patient records and demographic information
• Manage patient check-out procedures
• Coordinate communication between patients, providers, and staff
• Handle incoming and outgoing correspondence, including emails and faxes
• Ensure patient confidentiality and HIPAA compliance
• Assist with general administrative and office support duties

Qualifications

• High school diploma or equivalent required
• Minimum of 1 year of medical office or healthcare administrative experience preferred
• Knowledge of medical terminology and insurance verification processes
• Experience with electronic health records (EHR/EMR) systems preferred
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and general computer applications
• Ability to work effectively in a fast-paced environment

Skills & Competencies

• Professional and positive attitude
• Strong attention to detail
• Dependability and punctuality
• Problem-solving and critical-thinking skills
• Ability to maintain confidentiality
• Team-oriented mindset

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan (if applicable)
• Professional development opportunities
• Supportive team environment