Federal Reserve Financial Services Systems Operations Specialist I \ II

Company Federal Reserve Bank of AtlantaFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

Work Shift: 3rd shift (12:00 AM–8:30 AM EST, Monday–Friday)

The System Operations Specialist I is primarily responsible for the large-scale clearinghouse/transaction processing and system monitoring activities for the Fed ACH and Check business lines. The System Operations Specialist I will assist in providing real-time support over three (3) separate shifts using a 24x6 business model. The common tasks are similar across each shift, with some differences due to the Check/ACH processing schedules. Under direct supervision, provides operational support and assists with analysis related to defining, implementing, supporting, enhancing, operating, and

recovering the numerous systems used by the Operational areas. May participate on project teams or minor initiatives.

Assists peers with cross-team activities to ensure each business area is informed of relevant requirements,

responsibilities, expectations, and assigned initiative deliverables.

The System Operations Specialist I perform recurring analytical and other ad-hoc tasks appropriate for the role in scope

and complexity.

Key Responsibilities:

• Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.
• Provides real-time support for Check/ACH processing.
• Performs application health/monitoring for core processing platforms and satellite/subsystems.
• Supports operations/production issues and incident management.
• Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.
• Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.
• Holds scaled decision rights to perform key tasks.
• May perform ancillary tasks to support other business operations depending on shift. For example:
  • customer call center support (2nd/3rd Shifts)
  • preliminary accounting/settlement (3rd Shift)
• Possesses entry level working knowledge of critical systems and demonstrates confidence under pressure.
• May assist with identifying production issues and other operational matters that could potentially require escalation to senior team members. Possesses an entry level working knowledge of the majority of the systems used by operational groups. May serve as a resource within software and process testing capacities.
• Possesses skills to work in a dynamic and frequently changing environment.
  • Provides ad-hoc analysis and other direct assistance to technical and customer support teams. Monitors interdepartmental communication while ensuring accuracy and timeliness. Follows procedural direction to ensure critical daily payment processing tasks are completed within core applications. May serve as a knowledge resource for other teams.
• Participates in projects/initiatives to support payment systems.
  • Assists project team members with planning, administrative work, meeting organization/facilitation, and discussion leading. Consults shift Lead or subject matter experts and perform moderately complex research.
• Possesses and demonstrates team-oriented work ethic and effective verbal and written communication skills.
  • Provides quality customer service and exhibits team-oriented behaviors. Takes personal responsibility to advance personal knowledge of various systems and business needs.
• Generally, functions under direct supervision and is able to manage responsibility with flexibility and focus.
  • A self-starter with the discipline to achieve deliverables, adapt priorities, and manage the rapidly changing demands of the operation and or project assignments.

Experience:

Specialist I: High School Diploma or GED; Associate degree or 2 years equivalent experience preferred. Less than two years of relevant experience

Specialist II: High School Diploma or GED; Associate degree or 2 years equivalent experience preferred. Two to five years of relevant experience preferred.

Occasional weekend hours during testing phases.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment
• Generously subsidized public transportation
• Education Assistance Program
• Professional development programs, training and conferences
• And more…

Additional Requirements:

• This position will require at minimum fingerprinting for a criminal background check, education and employment verification, along with potential additional screening requirements due to the information accessed while performing the job. Any offer of employment is contingent upon satisfactory results of any required background screening. These screenings would be initiated at the time of offer acceptance and can take up to approximately 8 weeks to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
  • For Law Enforcement positions, physical, psychological, drug, stress/EKG, and attending an academy will be required.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• Federal Reserve Bank of Atlanta employees must comply with the Bank’s ethics rules. These rules generally prohibit employees, their spouses/domestic partners, and minor children from holding financial interests (such as common stock and corporate bonds) issued by financial institutions. This prohibition also applies to investment funds that focus on investing in the financial sector. If you, your spouse/domestic partner, or minor child own such securities, you will generally be asked to divest them if you accept an offer of Bank employment. If you have concerns about this prohibition, you should raise the issue with the recruiter for this posting early in the process.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Operations Family Group

Work Shift

Third (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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