Client Services - Service Specialist

Client Services - Service Specialist

The Client Service Specialist is responsible for processing service items for existing Trajan Wealth clients while providing excellent customer service with great attention to detail.

Duties and responsibilities:

• Assist with ACH contributions and distributions from investment accounts and annuity contracts.
• Assistance with linking outside banks to investment accounts.
• Processing end of year Required Minimum Distributions (RMDs).
• Monitoring and processing investment account model changes and fee rate changes.
• Working with our in-house estate team to update registrations and beneficiaries on investment accounts and annuity contracts.
• Answer team inbound calls.
• Research and resolve issues that may arise with client accounts.
• Assist with additional projects as needed.

Qualifications:

• Associate degree or higher.
• Preferred 2 years of experience in financial services; investment operations, brokerage, RIA, or account processing experience strongly preferred.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Detail-oriented.
• Proficient in the Microsoft Office Suite, primarily Outlook, Calendar, and Excel.

Benefits:

• $55,000 per year base salary plus monthly production bonus ($300-$500 monthly average).
• Future career growth opportunity.
• 401(k) with a matching contribution up to 13%.
• United Healthcare PPO medical coverage for employees, paid by the company.
• Delta Dental PPO, United Healthcare Vision, Short Term Disability, Long Term Disability, Life Insurance, and many more voluntary options.
• Generous holidays and PTO.

Come and join a team that is making a difference in their clients and employee's lives!