Operations Manager - Manhattan *On-site*

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the nation and U.S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:

We have an exciting opportunity to join our team as a Operations Manager. In this role, the successful candidate leads a team of administrative support staff who assist the Care Management/Social Work departments. This role ensures timely, accurate, and compliant execution of key administrative workflows that enable safe, efficient transitions of care to sub-acute care providers (e.g., skilled nursing facilities), pre-authorization requests, and comprehensive transfer documentation. The Manager partners closely with Social Work, Care Managers, physicians, and post-acute providers to remove barriers to discharge, support length of stay reduction goals, and strengthen post-acute partnerships to reduce avoidable readmissions.

Job Responsibilities:

Directly supervise and coach Care Management Assistants, including scheduling, coverage planning, performance management, and daily work prioritization.

Establish clear standards of work (SOPs), service-level expectations, and quality checks for referral, authorization, and handoff documentation processes.

Participate in huddles to align priorities with Care Managers/Social Workers on high-impact patients (e.g., complex discharges, pending SNF placement, authorization delays).

Develop onboarding, training, and competency validation for CMAs (EMR workflows, payer processes, documentation standards, privacy requirements).

Oversee the end-to-end administrative process for sub-acute referrals, including initiating placement searches, assembling clinical packets, and ensuring accurate submission to facilities.

Ensure timely initiation and tracking of pre-authorization requests, including follow-up, escalation of delays, and documentation of payer communications.

Maintain robust tracking tools/dashboards (e.g., pending authorizations, facility responses, bed offers, barriers) and ensure real-time updates for the care team.

Identify recurring delays and implement process improvements.

Partner with interdisciplinary teams to proactively identify discharge barriers and coordinate administrative actions to mitigate them (e.g., incomplete documentation, missing clinical information, authorization stalls).

Support hospital LOS reduction initiatives by streamlining referral/authorization processes and ensuring early initiation of post-acute planning activities.

Serve as an operational liaison with skilled nursing facilities and other post-acute providers to improve responsiveness, and mutual expectations.

Standardize and monitor the completeness of clinical handoff information sent to post-acute providers (e.g., medication lists, isolation status, wounds, therapies, dialysis, follow-up needs).

Support reduction of readmissions by ensuring accurate transmission of key clinical and logistical information needed for a safe transition of care.

Ensure workflows align with hospital policy, payer requirements, and privacy/regulatory standards (HIPAA, documentation integrity).

Monitor quality metrics (e.g., referral turnaround time, packet completeness, authorization cycle time, avoidable delays) and drive corrective action plans.

Participate in audits and continuous improvement activities related to transitions of care and utilization review support.

Minimum Qualifications:

To qualify you must have a Bachelor's degree 5+ year of people management, team lead, or supervisory experience (or strong equivalent leadership experience) Working knowledge of post-acute care settings, payer authorization processes, and discharge planning workflows

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.93 - $138,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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