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Contact Center WFM Analyst & Scheduler

AES Corporation

Indianapolis, IN

AES Corporation is seeking a Workforce Analyst in Indianapolis, IN, to optimize contact center performance through effective workforce management practices. Responsibilities include scheduling, real-time adherence monitoring, and workforce analytics. The ideal candidate will have at least 2 years of experience in contact center operations and strong Microsoft Excel skills. The role emphasizes collaboration with Customer Operations and leadership to achieve service level goals while maintaining efficacy and cost control. AES is an Equal Opportunity Employer committed to diversity and inclusion. #J-18808-Ljbffr

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Vacancy posted 4 days ago
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