Program Supervisor

The Ski & Ride Kids Program Supervisor is a key part of the supervisor leadership team in the Ski & Ride School, specifically responsible for all aspects of running the Kids Program for skiers and snowboarders ages 4-12. Applicants need to be energetic, passionate, welcoming, and hardworking people who want to be a part of creating a fantastic time for guests and employees while at Jay and part of our Kids Program. The program has been growing and changing fast over the last few years as Jay Peak has expanded and the supervisor is responsible for continuing this evolution and constantly working towards a better, more efficient and effective program. The supervisor's ability to foster change and adjust aspects of the experience is crucial to the development of this part of the school. Essentials Duties & Responsibilities Must be able to ski and/or snowboard Supervise daily, weekly, monthly, and seasonal operations of the Kids Program. Oversee the lead positions in the kids' program and develop growth for those positions Observe the employee and guest experience and work with the leads and other members of the SRS leadership team to modify, improve, and expand the program Create a work environment the staff are excited to work in, feel like a part of the team, and are able to share their feedback and suggestions. Offer high quality, professional experiences to Jay Peak's guests Be a supportive and positive member of the entire Ski & Ride School team and resort staff. Show an understanding of the manager’s three guidelines for customer service: Know where they’re coming from, make a plan for their success, and love them. Supervisory Responsibilities Directly supervises 100+ employees in the Ski & Ride School Departments. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications At least three years of teaching skiing or snowboarding Minimum PSIA or AASI Level 2 certification Minimum PSIA or AASI Level 2 Children’s Specific certification Proven leadership in a Ski & Ride School program Competent in Microsoft Office programs Passionate with a positive attitude Caring, humble, and supportive of staff Ability to remain calm in stressful, fast-paced work environments Committed to the success of the program and people involved Supportive of Jay Peak's mission, policies and procedures Education and/or Experience Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills Competent in Microsoft Office Suite programs, to include Microsoft Teams. W2W Scheduling software preferred. Certificates, Licenses, Registrations PSIA/AASI Level 2 or higher certification, Level 2 Children’s Specific certification. Other Skills & Abilities Must be able to lead a large diverse group of team members while building a sense of team and working towards a common goal. Facilitates a welcoming work environment where team members can grow and feel like part of a larger purpose Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is regularly required to use stand, walk, stoop, kneel, crouch, crawl, or lift up to 100 pounds. The employee is occasionally required to climb or balance, taste or smell, lift more than 100 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish color), peripheral vision (ability to see up and down, left and right, while eyes rea fixed). Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate. Benefits Wages ranging from $20 - $23 per hour, depending on experience. Paid Sick Time 401k program eligibility with employer match after a year of employment with 1,000 hours of service FREE or deeply discounted season passes for you and your dependents Employee Recognition Programs (including daily, monthly, yearly, and seniority programs) Seasonal employee parties Regular free employee breakfasts/lunches, family events, and parties For a full listing of employee perks both on and off-property, click here Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr