Disaster Restoration Project Manager

Job Description

Job Description

Project Manager – Restoration Services

Why We Exist

At our core, we believe in meeting people in their time of need so they can focus on what matters.

When disaster strikes—whether from water, fire, storm, or unexpected damage—our customers are often overwhelmed and uncertain about what comes next. Our job is to bring clarity, confidence, and craftsmanship into chaotic moments.

We don’t just restore properties—we restore peace of mind. And that starts with the people on our team.

We live our values every day:

• Always Growing — We pursue knowledge, sharpen our skills, and continuously improve.
• Do the Right Thing — We act with integrity, even when no one is watching.
• No Jerks — We treat teammates, customers, and partners with respect. Culture matters.
• Pride in Everything — From communication to craftsmanship, we take ownership of our work.

If those values resonate with you, you’ll fit right in.

About the Role

We are looking for a Project Manager who can confidently lead restoration projects from start to finish. This role is equal parts organization, communication, leadership, and problem-solving.

As a Project Manager, you will serve as the primary point of contact for customers, subcontractors, and internal teams. You will guide projects through scheduling, coordination, documentation, and completion—ensuring quality work and excellent customer experience at every step.

This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and takes pride in delivering exceptional results.

What You'll Do

Customer Communication

• Serve as the main point of contact for homeowners, property managers, and adjusters
• Set clear expectations and provide consistent project updates
• Guide customers through the restoration process with professionalism and empathy

Project Coordination

• Schedule crews, subcontractors, and materials
• Oversee job progress and maintain production timelines
• Conduct site visits to ensure safety, quality, and efficiency
• Identify and communicate project changes as they arise

Documentation & Change Orders

• Create and manage job documentation
• Develop and submit change orders as needed
• Maintain accurate job notes, photos, and records
• Ensure files are complete and ready for billing

Quality & Accountability

• Inspect completed work to ensure it meets company standards
• Maintain strong relationships with subcontractors and vendors
• Resolve issues quickly and professionally
• Take ownership of project success from start to finish

What Success Looks Like in This Role

• Customers feel informed, supported, and confident throughout their project
• Jobs stay organized, documented, and on schedule
• Team members know what’s expected and feel supported
• Projects are completed with craftsmanship and pride
• Problems are addressed early—before they become bigger issues

Why You'll Want to Work Here

We believe great work starts with great people—and great culture.

You’ll be part of a team that:

• Supports your professional growth ( Always Growing )
• Makes decisions based on integrity ( Do the Right Thing )
• Values respect and teamwork ( No Jerks )
• Takes pride in delivering exceptional results ( Pride in Everything )

We offer:

• Competitive pay based on experience
• Opportunities for advancement
• Ongoing training and development
• A strong, values-driven culture
• The chance to do meaningful work that truly helps people