Service Dispatcher

Job Description

Job Description

Job Title: Service Dispatcher

Company: Tanner Heating and Air

Location: Dayton, OH (Serving the Greater Dayton & Miami Valley Area)

Job Type: Full-Time

Compensation: Competitive Hourly Rate + Performance Bonuses & Comprehensive Benefits

About Us

At Tanner Heating and Air , we pride ourselves on keeping homes and businesses across Dayton, OH, comfortable year-round. Known for dependable service, honest diagnostics, and top-tier craftsmanship, our team treats every customer like a neighbor. We are looking for an organized, sharp, and customer-focused Service Dispatcher with at least 2+ years of dispatching experience to serve as the operational backbone of our field service team.

What You’ll Do

• Optimize Technician Schedules: Manage and coordinate daily service routes for our HVAC technicians across the Dayton metro area, maximizing efficiency and minimizing drive times.
• Prioritize Urgent Calls: Triage incoming service requests, balancing routine seasonal maintenance with emergency no-heat or no-cool calls to ensure rapid response times.
• Customer Communication: Serve as the primary point of contact for customers—confirming appointments, providing real-time technician ETA updates, and delivering a calm, reassuring experience.
• Tech-to-Office Coordination: Maintain constant communication with field technicians regarding job statuses, parts requirements, follow-up visits, and schedule adjustments.
• CRM & Data Management: Accurately log work orders, update customer accounts, track technician KPIs, and maintain clean records in our field service software (e.g., ServiceTitan, Housecall Pro, or similar).
• Support Revenue Growth: Identify opportunities to schedule preventive maintenance agreements and follow-up estimates to keep boards full year-round.

Qualifications & Requirements

• Experience: Minimum of 2+ years of experience in dispatching, logistics coordination, or field service scheduling (HVAC, plumbing, electrical, or home services strongly preferred).
• Local Knowledge: Solid familiarity with Dayton, OH, and surrounding Miami Valley roadways, suburbs, and traffic patterns.
• Composure Under Pressure: Proven ability to stay calm, decisive, and upbeat during peak summer heatwaves and winter cold snaps when call volumes spike.
• Tech Proficiency: Comfortable navigating multi-line phone systems, GPS tracking tools, and field management/CRM software.
• Communication & Organization: Exceptional verbal communication skills, sharp attention to detail, and strong multitasking abilities.