Field Service Engineer

Field Service EngineerThe Field Service Engineer is responsible for executing on-site installation, maintenance, troubleshooting, and repair activities for rotating equipment, including motors and generators. This role ensures optimal equipment performance, reliability, and customer satisfaction while adhering to safety and quality standards. Working within a structured operational framework, the engineer performs both preventive and corrective maintenance, supports commissioning activities, and delivers technical expertise at customer sites. The role requires a high level of travel (up to 90%), including domestic and international assignments, as well as offshore deployments.Key ResponsibilitiesField Service Execution: Perform installation, pre-commissioning, commissioning, maintenance, and overhaul of rotating equipment. Execute preventive and corrective maintenance activities in line with company standards and procedures. Conduct on-site inspections, diagnostics, and troubleshooting to resolve technical issues efficiently. Carry out dismantling, inspection, repair, and reassembly of motors and generators.Technical Expertise (Motors & Generators): Work on large-capacity rotating equipment (1 MW to 50 MW), including: Induction Motors, Synchronous Motors, Turbine Generators. Perform and interpret: Alignment and soft foot corrections, Bearing inspections (anti-friction and sleeve), Vibration analysis and in-situ balancing, Rotor runout checks, Electrical testing (IR, PI, winding resistance, etc.). Maintain and troubleshoot auxiliary systems such as: Lubrication and rotor jacking systems, Heat exchangers, Instrumentation (RTDs, space heaters, etc.)Customer Interface & Support: Act as the primary on-site contact for customers during service activities. Provide technical guidance, training, and operational support to customers. Build and maintain strong customer relationships through professional communication. Address customer concerns and provide performance improvement recommendations.Planning & Coordination: Prepare job plans, material lists, and ensure availability of tools and spare parts. Coordinate with internal teams, vendors, and site stakeholders to ensure smooth execution. Support outage planning and execution schedules.Problem Solving & Continuous Improvement: Perform root cause analysis (RCA) on equipment failures. Recommend and implement corrective and preventive actions (CAPA). Identify recurring issues and contribute to reliability improvements.Documentation & Reporting: Maintain accurate service records, reports, and technical documentation. Complete commissioning reports, inspection checklists, and safety documentation. Provide timely updates to management on project status, risks, and issues. Support technical inputs for proposals, bids, and service improvements.Health, Safety & Quality (EHS): Strictly adhere to company and customer EHS policies and procedures. Ensure all work is performed safely without compromising personnel or equipment. Promote a strong safety culture and continuous improvement mindset.Required Qualifications & SkillsBachelor's Degree in Electrical Engineering or a related discipline. Proven experience in field service engineering, preferably with rotating equipment (motors and generators). Hands-on experience in installation, commissioning, and maintenance of large electrical machines. Strong knowledge of motors, generators, and associated auxiliary systems. Proficiency in electrical testing and diagnostic tools. Experience with vibration analysis, alignment, and condition monitoring techniques. Familiarity with service management systems and digital reporting tools. Strong problem-solving and analytical skills. Excellent communication and customer-facing abilities. Ability to work independently in remote and challenging environments. Good planning, organizational, and reporting skills. Willingness to travel extensively (90%+), including short-notice assignments. Ability to work offshore and on marine vessels for extended durations. Flexibility to work across domestic and international locations.