Director of Healthcare & Support Services

Compensation: $135,000.00 – $160,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits:  ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit  ABM Employee Benefits | Staff & Management

Position Summary

The Director of Healthcare Support Services provides senior‑level operational and financial leadership for ABM’s Healthcare Food & Nutrition Services and Environmental Services (EVS) programs across a national portfolio of acute care and specialty hospital accounts. This role partners closely with Operations, Sales, and executive leadership to ensure consistent service delivery, regulatory compliance, financial performance, and strong client engagement across complex healthcare environments.

The Director serves as a trusted operational leader, supporting multi‑site teams, driving best practices, and ensuring high standards of service excellence for hospital clients. This position requires a hands‑on leadership approach, strong healthcare operations expertise, and the ability to operate effectively across geographically dispersed accounts while maintaining strong relationships with client executives and internal stakeholders.

Key Responsibilities: 

Operations & Service Delivery

• Provide senior‑level operational leadership for Healthcare Food & Nutrition Services and Environmental Services (EVS) across assigned hospital accounts.
• Ensure consistent execution of contracted services, operational standards, and healthcare regulatory requirements.
• Partner with regional and site leadership to support operational continuity and service excellence across complex healthcare environments.
• Support the implementation and standardization of programs related to food quality, patient experience, retail services, EVS quality outcomes, and operational efficiency.
• Identify opportunities to strengthen staffing models, workflows, and compliance practices to enhance overall performance.

Financial & Contract Management

• Demonstrate strong contract management and healthcare operations expertise.
• Drive financial performance across accounts, including labor management, expense control, and margin optimization.
• Support organic growth initiatives and value‑based performance goals.
• Participate in new account costing, proposal development, and transition planning as needed.
• Ensure adherence to financial controls, payroll accuracy, and contractual commitments.

People Leadership

• Lead and support a team of Operations Managers, Directors, Project Managers, and site leadership, with indirect oversight of large frontline teams.
• Provide effective leadership within unionized healthcare environments, including working knowledge of CBAs and labor relations practices.
• Coach, mentor, and develop leaders to build bench strength and support succession planning.
• Participate in talent selection, performance management, and leadership development initiatives.

Client Relations & Account Retention

• Build and maintain strong relationships with hospital executives, clinical leadership, and key client stakeholders.
• Serve as a senior escalation point for complex operational or service concerns.
• Support account retention efforts through visible leadership presence, service consistency, and collaborative problem‑solving.
• Represent ABM as a trusted healthcare services partner with deep operational knowledge.

Project Management & Transitions

• Support account start‑ups, service transitions, and operational enhancement initiatives across Food, Nutrition, and EVS programs.
• Oversee implementation of new service models, technologies, and operational processes.
• Coordinate with internal partners including HR, Finance, Facilities, and external vendors.
• Support project timelines, staffing models, and transition budgets as required.
• Contribute to capital planning related to equipment needs and operational improvements.

Qualifications: 

Education & Experience

• Bachelor’s degree in Healthcare Administration, Hospitality Management, Business, or a related field required.
• Extensive healthcare operations experience supporting Food & Nutrition Services and/or Environmental Services (EVS) .
• Proven multi‑site leadership experience within acute care or complex healthcare environments.
• Demonstrated experience working in unionized settings.
• Strong knowledge of healthcare regulatory and accreditation requirements (e.g., Joint Commission, CMS, state health departments).
• Experience with healthcare contract services

Certifications (Preferred)

• Certified Food Service Professional (CFSP)
• Certified Healthcare Environmental Services Professional (CHESP)
• Registered Dietitian (RD) preferred when combined with strong operational leadership experience

Additional Requirements

• Ability to travel nationwide (up to 50–75%)
• Valid driver’s license and acceptable driving record.

About Us


ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit


ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on apply.j-vers.com. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.


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ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
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