Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Life insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

ABOUT OUR AGENCY:
I opened my agency in 2014 after spending 8 years in leadership roles with State Farm, along with earlier experience as a buyer for Nordstrom. I grew up in Anchorage, which makes serving this community especially meaningful. I’ve been married for 29 years, have four very active children, and love to travel whenever I get the chance. 

Our team of four works closely together and brings a lot of energy, drive, and pride into what we do each day. As an office, we bring 57 years of combined industry experience and have earned recognition as a Chairman’s Circle and Ambassador Travel Qualifier.

We stay actively involved in the community through local schools, Special Olympics, high school sports, and supporting women-owned businesses. Our office culture is high-energy, competitive in a healthy way, and rooted in genuinely enjoying the work. 

For our team, we offer life insurance, a 401k, work-life balance, licensing reimbursement, and bonus competitions. We’re looking for honest, hardworking people who care deeply about their work, put the team first, and want to be part of a close-knit, family-like environment where everyone is invested in each other’s success.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Amanda Juliussen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.