Receptionist/Customer Service Representative

Job Title: Receptionist/Customer Service Representative

Location: Chico Nissan

Position Type: Full-time


We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a customer service-oriented approach.


Responsibilities:


- Answer phone calls and direct them to the appropriate department or individual


- Provide information to guests about our company and services


- Schedule appointments and maintain appointment calendars


- Assist with administrative tasks as needed, such as data entry and filing


- Uphold customer privacy and confidentiality by ensuring compliance with regulations and company policies


- Maintain office security by following procedures and monitoring access


- Document customer interactions and inquiries, including details of complaints, comments, or suggestions, to improve service quality


- Identify opportunities to enhance customer satisfaction and continuously improve the customer service process


Requirements:


- High school diploma or equivalent


- Previous experience in a customer service or receptionist role preferred


- Excellent communication and interpersonal skills


- Proficient in Microsoft Office and other relevant software


- Ability to multitask and prioritize tasks effectively


- Attention to detail and strong organizational skills


- Ability to work well independently and as part of a team


- Proactive attitude with a willingness to learn and adapt to changing customer demands


If you are a professional and personable individual who enjoys working with people, we would love to have you join our team. Apply now!