Case Manager

Case Manager, Institute for Career Advancement in Medicine (ICAM) Full job description Case Manager, Institute for Career Advancement in Medicine (ICAM) Internal Role Description (NYC Region) Position Overview The ICAM Case Manager provides individualized, participant-centered support to help New Yorkers successfully enter, persist in, and complete healthcare education and training programs. This role focuses on identifying and addressing the unique socio-economic obstacles found in the five boroughs, supporting career pathway development, and connecting participants to the resources and relationships needed to achieve long-term success in the NYC healthcare workforce. The Case Manager serves as a consistent point of contact, working closely with Program Managers and regional partners and community organizations to promote engagement, retention, and completion. Key Responsibilities 1. Participant Support and Case Management Provide ongoing, one-on-one support to participants navigating healthcare education and career pathways. Support participants in defining goals and developing Individualized Action Plans that account for NYC-specific cost-of-living and scheduling challenges. Build trusting relationships thatsupport consistent engagement, motivation, and persistence through challenges. Monitor participant progress and proactively identify risks to retention or completion. 2. Barrier Identification and Wraparound Support Assess non-academic barriers with a focus on NYC-specific systems, including Fair Fares/MTA navigation, NYCHA/Section 8 housing stability, and HRA childcare vouchers. Agency Navigation: Coordinate referrals and “warm handoffs” to borough-specific CBOs; assist participants in navigating the Access HRA portal and local SNAP/cash assistance systems. Digital Equity Advocacy: Identify and address “Digital Divide” obstacles, helping students access low-cost broadband and the hardware necessary for clinical coursework (e.g. laptops, chromebooks, accessibility aids, etc.) Follow established processes for documentation, approvals, and tracking of wraparound supports in alignment with program and fiscal requirements. 3. Career Pathway Navigation and Workforce Development Support participants in understanding healthcare career pathways, training requirements, and employment opportunities. Assist participants through key transition points, including program entry, clinical rotations, and job placement. Collaborate with education providers and employer partners to align participant goals with local workforce opportunities. 4. Recruitment and Community-Based Engagement Support recruitment through regional networks and community partnerships. Assist in outreach and engagement efforts with education providers, workforce partners, and community organizations. Participate in information sessions and community events across the five boroughs to build program visibility. Provide real-time feedback on recruitment effectiveness and barriers to enrollment. 5. ICAM System Utilization and Resource Alignment Utilize the ICAM platform to document participant engagement, services provided, and outcomes. Maintain accurate, timely, and detailed case notes and records. Contribute to the organization of region-specific non-academic support resources (borough-by-borough resource guides). Support alignment between ICAM resources and case management workflows. Support mentor recruitment through regional networks. Provide input into mentor matching based on participant needs and career interests. Assist with coordination and ongoing feedback loops between mentors and participants. Contribute to mentoring program refinement and continuous improvement. 7. Data Reporting and Evaluation Complete required data entry, including monthly OSOS submissions, with high attention to detail. Support participant-level data collection related to enrollment, services, and outcomes.Contribute to qualitative and quantitative data gathering to inform continuous program improvement. Participate in evaluation and reporting activities with program partners. 8. Ongoing Coordination and Program Alignment Participate in regular coordination meetings with Program Managers and regional partners. Provide early identification of risks, barriers, and emerging participant needs. Contribute to continuous improvement efforts across program components. Support alignment with program governance, reporting requirements, and regional implementation goals. Qualifications Education: Associate’s degree in human services, healthcare, workforce development, or a related field required; Bachelor’s degree preferred. Trauma-Informed Approach: Ability to navigate sensitive situations with empathy, professionalism, and discretion; trauma-informed care training strongly preferred. Linguistic & Cultural Responsiveness: Ability to engage effectively with New Yorkers from diverse backgrounds; fluency in a high-need NYC language (e.g., Spanish, Mandarin, Bengali, or Haitian Creole) with reading and writing proficiency strongly preferred. Case Management Experience: Demonstrated ability to manage a caseload while maintaining high-quality, individualized support. Demonstrated experience navigating NYC-specific social service systems (HRA, NYCHA, DOHMH). Strong organizational skills and attention to detail, including documentation and reporting. Excellent communication, interpersonal, and relationship-building skills. Comfortable working in a dynamic environment with evolving program needs. Additional Considerations Willingness to periodically travel across the five boroughs as needed to conduct field-based outreach and participant site visits. Familiarity with NYC healthcare workforce development or student support programs is preferred. Occasional evening or weekend availability may be required for community recruitment events. Pay: $60,000.00 – $65,000.00 per year 401(k) 401(k) matching Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Vision insurance Application Question(s): Reliable high-speed internet connection for hybrid/remote work Education: Associate (Preferred) Language: Ability to Commute: Brooklyn, NY 11201 (Required) Willingness to travel: 50% (Preferred) Work Location: Hybrid remote in Brooklyn, NY 11201 #J-18808-Ljbffr