Donor Service Representative - Part Time

Job Details Location: Fogelsville Store – Fogelsville, PA 18051 Position Type: Part Time Salary Range: $15.75 hourly Position: Donor Service Representative Department: Donated Goods Retail Reports to: Production Manager Status: Non‑Exempt Summary To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations. Duties and Responsibilities Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner. Assists donors with donations; helps unload donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill Keystone Area information to donors. Completes donor tracking paperwork accurately and submits it in a timely manner. Assists transportation department with loading and unloading trucks, collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas. Sterile appropriate items following all safety precautions. Price hard goods as needed. Assists in maintaining a clean and orderly production and donor area as well as outside donor area. Supports, promotes and participates in organizational programs and special events. Promotes an environment of workplace safety; ensures duties are performed safely; follows all safety precautions, age requirements and techniques when operating material handling equipment; reports all safety hazards to the Production Manager promptly. Communicates progress, problems, and concerns to the Production Manager. Qualifications Must be at least 18 years old. Ability to speak, read, write and hear in English to interact with donors and customers satisfactorily. Present a neat and positive appearance and demeanor. Good customer service skills. Ability to stand for extended periods. Ability to lift up to 50 pounds frequently. Ability to work a flexible schedule to include evenings and weekends. Possession of a forklift license or ability to become certified as a forklift operator. Physical Requirements Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift. Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift. Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift. Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift. Ability to step up 24 inches onto forklifts and/or onto the lift fork slots of trash dumpsters up to 25% of shift. Ability to raise hands above the head to open trash dumpsters for 10% of the shift. Ability to stand continuously for more than 75% of the shift. Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria. Equal Opportunity Employer Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran. #J-18808-Ljbffr