Web Customer Support Analyst

Web Customer Support Analyst

Client: Florida Department of Health Work



Location: T allahassee, FL (Hybrid/Onsite) Employment Type: Full-Time Contract

Position Summary

We are seeking an experienced Web Customer Support Analyst to support the management and maintenance of public-facing websites and SharePoint environments. The ideal candidate will be responsible for publishing web content, maintaining SharePoint sites, ensuring accessibility compliance, troubleshooting website issues, and supporting internal users while improving the overall user experience.

Responsibilities

Publish and maintain website content using content management systems (CMS).
Review and format web content to ensure accuracy, consistency, and compliance with organizational standards.
Manage and maintain SharePoint sites, libraries, lists, permissions, and security groups.
Troubleshoot website and SharePoint functionality issues and recommend improvements.
Conduct regular website content audits and maintain page inventories.
Ensure all digital content complies with ADA/Section 508 accessibility standards.
Collaborate with communications, IT, and business teams to support web initiatives.
Develop strategies to improve website usability, user experience, and traffic metrics.
Support urgent website updates and content publishing requests.
Maintain compliance with organizational data security and confidentiality policies.

Required Qualifications

Minimum 5 years of experience with Content Management Systems (CMS) and web content publishing.
Minimum 3 years of experience with:

• HTML5 and CSS3
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Planning and coordinating work assignments
• Evaluating website functionality and usability

Required Skills

Content Management Systems (CMS)
SharePoint Online/SharePoint Administration
HTML5
CSS3
Website Content Management
Web Accessibility (ADA/Section 508)
Microsoft Office Suite
Website Quality Assurance
User Experience (UX) Best Practices
Content Governance

Preferred Qualifications

Experience supporting government or public sector web environments.
Experience with SharePoint site administration and permissions management.
Knowledge of web accessibility standards and digital content governance.
Strong written communication, organizational, and problem-solving skills.
Ability to manage multiple priorities and respond to time-sensitive requests.

ABOUT THE COMPANY

Headquartered in Leesburg, Virginia, Zenius Corporation is a HUBZone-certified small business. Zenius specializes in providing Grants Management, IT Modernization, Acquisition Management, and Financial Management services to Federal agencies. Zenius is selected by Inc 5000 as one of the fastest-growing companies in the DC Metro Area, awarded in 2025, 2024, 2021, and 2020. Zenius is also listed by Financial Times as one of the fastest-growing companies in the Americas in 2021. Zenius is an awardee of 2019 Best of Leesburg winner (Business Management Consultant category).

BENEFITS

Zenius Corporation is an employee-oriented company. Join us now and help us grow!

We offer a competitive benefits package that includes paid holidays and paid time off, medical insurance including health, vision, dental insurance, 401K matching, Flexible Spending Account and flexible schedules, as per business needs. We also work with our employees on training and professional certification plans that benefit the employee.

EQUAL OPPORTUNITY EMPLOYER:

Zenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Zenius complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.