Mortgage Operations - Mortgage Administrator

Mortgage Operations - Mortgage Administrator Chelsea, MA 02150, USA Job Description Why This Role Exists Buying a home is one of the most important financial decisions our members make, and a smooth mortgage process starts long before closing. As a Mortgage Administrator, you play a critical role in ensuring loan files are accurate, complete, compliant, and moving efficiently through the mortgage pipeline. This position serves as the operational foundation of our Mortgage team, supporting appraisal administration, loan setup, disclosure processing, membership account creation, and file review activities. Your work helps create a seamless experience for members while ensuring compliance with regulatory requirements and internal standards. What You'll Own Administration of appraisal requests and related workflows. Review and setup of incoming mortgage loan files. Completeness reviews to ensure required documentation is received and accurate. Initial disclosure and Change of Circumstance (COC) processing. Coordination of third-party service orders and related fees. Membership account setup for new borrowers. Monitoring mortgage compliance requirements and escalating concerns when identified. What You'll Do Monitor appraisal requests and ensure submissions are addressed within established service timelines. Review loan files for accuracy, completeness, and required borrower documentation. Communicate with Mortgage Sales and Operations partners to obtain missing information and resolve file discrepancies. Initiate and manage third-party vendor orders and related processing activities. Open and fund Membership Savings Accounts for borrowers who are not existing Metro members. Monitor disclosure pipelines and process initial disclosures and COCs in accordance with regulatory requirements. Partner with mortgage staff and management to address data entry issues, system errors, and compliance concerns. Identify potential compliance issues and elevate them appropriately. Support additional administrative and operational activities as needed. Success Looks Like in 12 to 18 Months Loan setup, appraisal, and disclosure queues consistently meet service-level expectations. Mortgage files move efficiently through the pipeline with minimal delays due to missing documentation. Compliance requirements are met consistently and accurately. Strong partnerships have been established with Mortgage Sales, Operations, and third-party vendors. Members experience a smooth and timely loan process from application through closing. Process improvements have enhanced operational efficiency and file accuracy. You'll Love This Role If... You thrive in a fast-paced, deadline-driven environment. You enjoy organizing details and ensuring nothing falls through the cracks. You take pride in producing accurate, high-quality work. You enjoy collaborating across teams to solve problems and move work forward. You excel at balancing multiple priorities while maintaining attention to detail. You enjoy work that combines administrative efficiency with member impact. At Metro, we believe technology should help employees work smarter and deliver better results. We are looking for individuals who are open to learning and leveraging AI-powered tools, automation, and digital solutions to improve efficiency, enhance accuracy, strengthen compliance, and create a better experience for both members and employees. Required Qualifications High School Diploma or equivalent strongly preferred. Minimum one year of related administrative, mortgage, banking, or financial services experience preferred. Strong written and verbal communication skills. Basic proficiency with Microsoft Office applications, including Word and Excel. Strong customer service and interpersonal skills. Excellent attention to detail and organizational abilities. Ability to work independently and collaboratively within a team environment. Ability to prioritize workload and meet deadlines in a fast-paced setting. Preferred Qualifications Previous mortgage lending, loan processing, or mortgage operations experience. Familiarity with mortgage disclosures and regulatory requirements. Experience reviewing documentation for accuracy and completeness. Credit union or banking experience. Associate's or Bachelor's degree, or equivalent combination of education and experience. Why Metro? At Metro Credit Union, we help people achieve their financial goals while creating meaningful career opportunities for our employees. As a Mortgage Administrator, you'll join a collaborative team that plays a critical role in helping members navigate one of life's biggest milestones. Your work will directly contribute to a smooth, compliant, and exceptional mortgage experience while providing opportunities to expand your knowledge and grow your career. Benefits, Hybrid Eligibility, and Compensation Compensation range:$20/hour - $27/hour(based on experience and qualifications). Hybrid eligible position. Minimum3 day per week in office. New hires must be onsite 5 days per week during onboarding. Not eligible for a 4x10 schedule. We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond. About Metro Credit Union Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives. #J-18808-Ljbffr Metro Credit Union