Office Manager - Fishers, Indiana

Job Description

Job Description

Are you ready to lead a vibrant team and make a real difference every day? An exciting opportunity awaits for an enthusiastic Office Manager who thrives in a fast-paced, patient-focused environment at this boutique optometric practice! This role is perfect for a dynamic leader passionate about building high-performing teams and delivering exceptional service.

Position Summary:

The Office Manager is responsible for inspiring and guiding a talented team to deliver outstanding patient care. By creating a culture of coaching, accountability, and continuous development, the Office Manager ensures every patient enjoys an extraordinary experience. This individual collaborates closely with executive leadership and doctors to maintain the highest standards of service and operational excellence.

Mission:

• Always put the needs of patients first
• Deliver excellent service with compassion and integrity
• Provide high-quality, personalized solutions using education and technology

Core Values:

• Caring
• Trustworthy
• Adaptable
• Respectful
• Reliable

Primary Responsibilities:

• Champion and strengthen the positive office culture
• Coach, mentor, and develop team members with daily feedback
• Hold employees accountable to organizational standards and SOPs
• Recruit, onboard, and nurture future team members
• Partner with doctors and leadership to enhance the patient experience
• Oversee office performance, staffing, scheduling, and operational excellence
• Resolve patient concerns professionally and compassionately
• Lead office meetings, drive continuous improvement, and maintain operational proficiency—including stepping into frontline roles as needed

Leadership Expectations:

• Coach more than direct
• Develop more than discipline
• Build trust through consistency
• Lead with humility and integrity
• Lead by example through action
• Put patients first in every decision

Required Qualifications:

• Leadership or management experience developing successful teams
• Excellent communication, coaching, and problem-solving skills
• Strong organizational skills and emotional intelligence

Preferred Qualifications:

• Bachelor's degree in Business, Hospitality, Healthcare Administration, Organizational Leadership, or related field
• Leadership experience in healthcare, hospitality, luxury retail, or another service-focused environment
• Previous optical/eye care experience is a plus but not required.

How to Apply:

Applications can be submitted through the job board or by sending a CV/Resume to Steve Gill at View email address on us.fitly.work.

About Eyetastic Services:

Eyetastic Services is dedicated to partnering with employers who provide equal opportunities in all healthcare fields. As a team of eye care professionals, we are committed to supporting you throughout the hiring process, including resume upgrades and negotiations. We prioritize your privacy and ensure that your information is not shared with other recruiting agencies, giving you peace of mind as you explore this exciting opportunity. You can rest assured that we will be with you every step of the way.

Learn More:

Visit eyetasticservices.com for a list of nationwide eye care professional and paraprofessional opportunities.