Temporary Coordinator - eCommerce Client Relations Center

The Team The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone, email, and live chat inquiries in partnership with US flagship boutiques. The Opportunity As the eCommerce Client Relations Center Intern, you will support the Client Relations Center team with operational, customer service, and training responsibilities. You will gain valuable experience through executing back‑office operations for eCommerce Customer Service and assisting with important day‑to‑day functions. About the Role The role includes the following responsibilities: Analyze key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists. Monitor open service tickets to identify patterns in pending returns and post‑sale issues, ensuring timely resolution and process optimization. Conduct in‑depth research and trend analysis on Hermes.com customer service interactions to support escalation management. Assist with implementing internal quality assurance protocols and conduct competitive benchmarking to uncover training gaps and provide feedback for team development. Design and execute independent projects that align with personal growth objectives and contribute to operational efficiency or innovation within client relations. Assist with scheduling needs for eCommerce and boutiques. Execute all other duties assigned by Manager. About You Previous operations and/or customer service experience helpful. Excellent written and verbal skills; polite and professional phone manner. High level of adaptability. Acute attention to detail and organization. Solid knowledge of Microsoft Office systems. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Rate The rate for this position is $21 per hour. Equal Opportunity Statement At Hermès of Paris, Inc. we are proud to be an equal opportunity workplace. Applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer. No discrimination, harassment or retaliation on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. We provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. #J-18808-Ljbffr Hermès