Assistant Operations Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. The Company is committed to providing a professional work environment free from discrimination, harassment, and retaliation. Accordingly, the Company has adopted policies, which are designed to prevent unlawful conduct in the workplace, encourage professional and respectful behavior in the workplace, promote the reporting of potential violations, and foster taking corrective action where appropriate, even if the violation does not rise to the level of unlawful conduct. About the Organization Allied Gaming & Entertainment Inc. (Nasdaq: AGAE) is a global experiential entertainment company focused on providing a growing world of gamers with unique experiences through renowned assets, products, and services. The company's esports business unit, Allied Esports, is an award-winning, innovative esports company featuring global properties, live events, and production services that elevate creators, competition, and content. Allied Esports owns and operates HyperX Arena Las Vegas, the world's most recognized esports facility and the company's flagship venue, as well as the Allied Esports Truck, the first 18-wheel mobile gaming arena. Members of the Allied Esports Property network, the world's first esports venue affiliate program, span North America, Europe, China, and Australia. Allied Esports produces competitive community and professional esports and gaming events, including popular proprietary tournament brands Frags, Knockdown, Saturday Night5 Speedway, and the Legend Series; original co-branded programs like the Simon Cup; and custom tournaments such as Trovo Titans. AE Studios, Allied Esports' original content development and production services division, is a leader in storytelling beyond competition through live-streamed productions across a variety of industries. AE Studios has created and executed original and white-label production for top brands in sports, entertainment, tech, pop culture, and gaming. Job Description

JOB SUMMARY:

The Assistant Operations Manager is responsible for supporting the Assistant General Manager and Operations Manager in the management of daily venue operations to ensure a positive, safe, and profitable work environment. Together with the Operations Manager and other departments as needed, the Assistant Operations Manager will work to ensure the successful operation of the ESALV venue. Position Assistant Operations Manager Position Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support the Assistant General Manager and Operations Manager as needed Assist the Operations Manager in the management of daily venue operations Assist the Operations Manager in conducting daily ordering, for assigned departments Monitor labor, sales and general Arena flow, and assist the Operations Manager in making sound business decisions on staffing levels on a shift by shift basis Assist in training employees Interact with guests frequently to ensure satisfaction and enjoyment of all Esports amenities Respond to any guest complaints and take appropriate action Engage in trouble-shooting and issue resolution as needed Actively participate in the building of employee morale Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing guest needs within the dynamic Esports Arena environment

KEY SUCCESS INDICATORS

Excellent customer service skills Able to lead and mentor a team Possess interpersonal skills to deal effectively with all business contacts Professional appearance and demeanor Communicate clearly and effectively, both orally and in writing Use sound logic and methodology to solve problems Know when to seek outside assistance to resolve a problem quickly Ability to quickly analyze multiple problems and address the most critical effectively Ability to build strong working relationships with fellow employees Ability to work independently with minimal guidance and supervision Comply with company policies and operating procedure manual Maintain knowledge and utilize computer software programs applicable to the department, i.e. Word, Excel, Outlook, Adobe, etc. Maintain a good awareness of changes in trends, techniques, and client needs, and communicate that information effectively in staff and department meetings Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies Adhere to confidentiality rules and all other company policies, procedure and rules as presented by Esports Arena, Las Vegas Perform other job duties as assigned and participate in special projects at management’s request

EDUCATION AND EXPERIENCE

High school diploma or equivalent At least 2 years of college education in a related field and/or equivalent work experience in Hospitality Industry At least 1 year of previous management experience in a high-volume venue, preferably in a resort environment Experience in resolving disputes, inquiries, and complaints from customers Exempt/Non-Exempt Exempt Full-Time/Part-Time Full-Time Shift Various Shifts This position is currently accepting applications. #J-18808-Ljbffr Allied Esports Arena Las Vegas LLC