Operations Team Lead

Job Description

Job Description

We are searching for an Operations Team Lead to provide onsite leadership and support in a hospitality environment. This position pays $28 to $30 per hour.

Responsibilities

• Lead and oversee all daily operations to ensure consistent service, efficiency, and guest experience.
• Act as the primary escalation point for operational issues and cross-functional coordination.
• Maintain real-time awareness of floor conditions and proactively resolve operational gaps.
• Manage and develop team members, including coaching, performance management, and accountability.
• Design, implement, and enforce standard operating procedures to improve efficiency and consistency.
• Analyze operational data and metrics to drive performance improvements and informed decision-making.
• Develop and manage team schedules, ensuring optimal staffing levels aligned with business demand.
• Oversee facility standards including cleanliness, maintenance, and presentation across all areas.
• Coordinate with internal departments to ensure alignment on operations, initiatives, and priorities.
• Supervise guest flow, admissions, and queue management to ensure a seamless customer experience.
• Oversee food, beverage, and retail operations, including inventory, cost control, and performance.
• Manage inventory systems, storage, and reconciliation processes to ensure accuracy and loss prevention.
• Ensure compliance with safety, company policies, and regulatory requirements, including incident management.
• Lead execution of events and special operations, ensuring readiness, staffing, and quality delivery.
• Provide hands-on operational support during peak periods or staffing shortages.

Requirements

• Bachelor’s degree in business, hospitality, or related field preferred but not required.
• Minimum of 3 years of operations or hospitality leadership experience in high-volume environments.
• Proven ability to manage large, multi-functional teams effectively.
• Strong understanding of guest services, retail, and food & beverage operations.
• Experience with scheduling, workforce planning, and operational reporting.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to perform in fast-paced environments and make sound decisions under pressure.
• Excellent communication and leadership skills with a high-accountability mindset.
• Bilingual proficiency in English and Korean is required.
• Must be authorized to work in the U.S. without the need for sponsorship, now or in the future.